Back Office Administrator

• Process and monitor client withdrawal requests
  
• Ensure compliance with the company’s anti-fraud policy by conducting thorough investigations
  
• Communicate with banks and payment processors
  
• Assist clients with general finance inquiries via phone and email
  
• Collaborate with other departments for back office related tasks
  
• Provide daily screenshots of payment gateway balances for accounting reconciliation
  
• Check KYC documents when required
  

Requirements

• 1+ years’ experience in a Back Office, Finance or similar role
  
• Good command of the English language (oral and written)
  
• Experience in the FX/ Financial Services Industry will be considered an advantage
  
• Computer proficiency
  
• Attention to detail
  

Benefits

• 22 days of Annual Leave (reaching up to 30 days per year based on years’ service)
  
• Participation in the Company’s Medical Scheme from day one
  
• Birthdays are always a day off
  
• Referral Bonus – refer a candidate we would all enjoy to work with