Billing Administrator – NxaTel

Billing Administrator – NxaTel

Role Overview

NxaTel is looking for a mature, detail-oriented, and highly accountable Billing Administrator to join our growing team. This role is critical to ensuring accurate customer billing, collections, payment management, and professional handling of all billing-related customer queries.

The ideal candidate must be able to work under pressure, manage deadlines effectively, and maintain a high level of professionalism while supporting the company’s financial operations.

Key Responsibilities

• Process and manage customer billing through Zoho Books and Zoho Billing systems
  




• Ensure invoices, subscriptions, and billing records are accurate and up to date
  




• Manage collections and customer payment follow-ups
  




• Manage and monitor payments through NxaTel payment portals and billing systems
  




• Reconcile customer payments, debit orders, EFTs, and portal transactions
  




• Handle billing-related customer support queries via email professionally and timeously
  




• Monitor overdue accounts and escalate where necessary
  




• Resolve billing discrepancies and payment allocation issues
  




• Maintain accurate financial and customer records
  




• Work closely with Sales, Support, and Service Delivery teams to resolve account-related matters
  




• Ensure adherence to internal billing and collections processes
  




• Assist with monthly billing cycles, reporting, and account reconciliations
  

Requirements

Requirements

• Experience in billing, finance administration, collections, or payment processing
  




• Experience working with Zoho Books, Zoho Billing, payment gateways, or similar accounting systems is advantageous
  




• Strong communication and professional email etiquette
  




• Strong collections and payment follow-up ability
  




• Mature, responsible, and professional
  




• Ability to work under pressure in a fast-paced operational environment
  




• Strong attention to detail and accuracy
  




• Good problem-solving and organisational skills
  




• Willingness to learn, grow, and contribute to the company long term
  




• Team player with a strong sense of accountability
  

Preferred Attributes

• High level of ownership and urgency
  




• Able to manage difficult customer conversations professionally
  




• Comfortable working with targets, deadlines, and operational processes
  




• Positive attitude and growth mindset
  




• Reliable and dependable under pressure
  

Location

In-office role based in Johannesburg, South Africa.

Benefits