Branch Team Leader

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To lead the effective functioning of the branch, ensuring strong operational control, disciplined risk management, sales delivery, and an exceptional customer experience. This role is accountable for the full day-to-day management of the branch environment including security, cash handling, service quality, staff leadership and performance outcomes, while promoting multi-channel usage and driving financial growth.

Key Responsibilities:

• Lead the branch team to drive performance, capability development and a strong service culture across all staff.
• Deliver sales growth by driving acquisition, cross-sell and retention, while promoting digital and multi-channel usage.
• Own customer experience by resolving complex complaints, ensuring quick turnaround times and maintaining service quality standards.
• Manage branch operations and risk including cash handling, security, audit findings, fraud prevention, compliance and health and safety requirements.
• Improve branch performance through analysis of reports, monitoring resources and implementing process and productivity improvements.

• Bachelor’s Degree in Commerce, Finance, Risk Management, Business Management or a related discipline (NQF Level 7 FAIS recognised qualification)
• FAIS Representative status required
• Regulatory Examination 5 and Regulatory Examination 1 preferred

Minimum Experience:

• Minimum 4 to 5 years experience in a branch banking environment
• Proven experience in leading a branch or front-line banking team
• Demonstrated track record in retail banking sales, including acquisition, cross-sell and meeting revenue targets
• Strong operational banking exposure including cash management, audits, risk management, fraud prevention and compliance
• Experience interacting with multiple banking functions such as lending, everyday banking and client coverage
• Exposure to resolving customer complaints and managing complex client service situations

Behavioural Competencies:

• Adopting Practical Approaches & Following Procedures
• Articulating Information & Convincing People
• Challenging Ideas & Exploring Possibilities
• Generating Ideas & Providing Insights
• Making Decisions & Producing Output
• Showing Composure & Understanding People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)