Brand Ambassador

Purpose of Role:
We are looking for a motivated Brand Ambassador with excellent soft skills and a positive attitude to ensure player satisfaction. Your main goal is to bring our casino brands to the next level by growing the business and brand loyalty.

Duties and Responsibilities:

• Handling customer chats, emails, and calls in a timely and customer-centric fashion.


• Aligning with our licensee and providing reports and feedback.


• Contributing to brand identity and brand language.


• Showing empathy and appreciation to our customers.


• Dealing with complaints and dissatisfied customers.


• Creating and implementing strategies to increase customer satisfaction.


• Develop retention, increase loyalty and customer value.


• Working independently and proactively as connecting link between customers and licensee.

Requirements:

• Excellent Customer Service Skills.


• Flexibility to work rotational shifts in a 24/7 environment.


• Proficient in spoken and written English.


• Excellent soft skills to be able to deal with challenges professionally.


• Experience in iGaming a plus.


• A positive attitude and team player.


• Strategic thinking and proactive approach.


• Willingness to learn and fulfill tasks independently.


• Strong sense of responsibility.

Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.