Brand strategy and commercial leadership
Own the annual brand plan, aligned to business strategy, merchandise priorities, customer needs and financial objectives.
Turn sales, margin, stock, traffic, conversion, average basket value, customer and competitor data into clear marketing priorities.
Develop brand positioning, audience priorities, seasonal narratives and channel roles; present recommendations, performance and risks to senior stakeholders.
Integrated retail campaigns
Lead campaigns from strategy and briefing through production, launch, optimisation and evaluation.
Move confidently between strategic planning and hands-on delivery, taking ownership of detailed campaign roll-out and implementation.
Manage marketing calendars across stores, e-commerce, CRM, social, paid media, PR, partnerships, activations and local store marketing.
Align merchandise, planning, operations, visual merchandising, e-commerce and creative teams on product, price, stock, timing and messaging.
Oversee shoots, content, copy and assets, and drive accurate execution of promotions, launches, new stores, events and customer experience initiatives.
Digital, CRM and media effectiveness
Customer and brand stewardship
Budget, agency and delivery governance
Own the brand budget, phasing and reforecasting; manage supplier costs and variances and flag risks early.
Lead agencies and suppliers through clear briefs, standards, timelines, commercial discipline and constructive feedback.
Maintain campaign approvals, documentation and post-campaign reporting.
Team and stakeholder leadership
Provide clear direction to coordinators and cross-functional contributors, delegate effectively and hold stakeholders accountable.
Build collaborative relationships across the divisional and Group ecosystem, balancing shared efficiencies with the distinct needs of the home division.
Coach less-experienced team members and improve the quality of briefs, thinking, execution and reporting.
Responsible AI and marketing technology
Use approved AI tools for research, insight synthesis, ideation, briefing, content development, reporting and workflow efficiency, applying sound marketing judgement.
Write effective prompts, assess and verify outputs, and refine AI-generated work to meet brand, customer and commercial standards.
Protect confidential, customer and company information in line with data, privacy, copyright and information-security requirements.
Identify practical AI use cases, support adoption and maintain working knowledge of AI tools, without replacing human accountability.
Degree or advanced diploma in Marketing, Brand Management, Communications, Business or a related field.
At least 5 years’ relevant experience, including ownership of brand plans and integrated campaigns in retail, consumer, lifestyle, homeware, furniture, apparel or a similarly fast-paced environment.
Proven experience managing budgets, agencies, multiple stakeholders and concurrent campaigns from strategy through performance review.
Strong omnichannel retail exposure across stores, e-commerce, CRM, social and paid media, with the ability to use commercial and customer data to influence decisions.
Experience guiding junior team members or project teams; direct people-management experience is advantageous.
Proficiency in Microsoft 365, including Excel and PowerPoint, with working knowledge of approved generative AI tools.
Skills:
Strategic brand thinking and positioning
Commercial acumen and retail trading orientation
Integrated campaign and project leadership
Customer insight and analytical decision-making
Digital, CRM, social and media understanding
Briefing, copy judgement and brand stewardship
Budget management and supplier negotiation
Senior stakeholder influence and presentation
Team direction, coaching and accountability
Responsible AI literacy and continuous learning
Excellent written and verbal communication
Resilience, prioritisation and attention to detail
Behaviors:
Innovative mindset, always looking for new ways to strengthen the brand and connect with consumers.
Business Insight - applies market and business insights in order to drive organisational objectives
Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
Customer Focus - understands, anticipates, and meets the needs and expectations of customers
Decision Quality - consistently makes timely, well-rounded and informed decisions
Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
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