Bridge Desk Agent (Telecoms)

Pretoria East
Bridge Desk Agent
12000 Our client in the Telecoms Industry is looking to hire a Bridge Desk Agent. Duties and Responsibilities
• 1st Line Support (Specific Desktop Support activities)
• Monitoring of Alerts on Identified Systems
• Log the Incident and assign to Incident Manager
• Identify P1, P2, P3 and P4 Calls
• Understand the Escalation Matrix for various Business Units
• Understand the Work Instructions for various Business Units as they will vary for ticket assignment
• Ensure that the End User always have a Ticket Reference Number for Queries
• Identify Reference numbers on Toolset and Advise the User Requirements
• Ideally 1 year of IT Work Experience in a Service Desk Environment or Desktop Support Engineer
• Microsoft Literate
• A+, N+ Qualification
• Desktop Support experience for 1st Line Support
• Sound knowledge of Service Excellence, Customer Satisfaction and End User Experience. Personal Attributes
• Business written and verbal communication skills
• Should exhibit excellent time management and organizational skills to complete the assigned work effectively
• Honest and Trustworthy
• Ability to work in a team and as an individual
• Ability to work under pressure and adhere to deadlines
• Customer Service Oriented
• Remain Calm under pressure and have patience
• Adapt to Change
• Heightened Listening Skills (Soft Skill)
• Empathy to End User Situation/Challenge
• Well Organised
• Troubleshooting Skills Send your CV and latest pay slip to *****@*****.co.za ATripleA Recruitment and Temps #atriplea #recruitment #vacancy # Bridge # Desk# Agent