Job Description

The Industry Business Analyst (IBA) will partner with business, product, and technology teams to define, refine, and deliver merchant and acquiring solutions across the payments value chain. This role focuses on Merchant Acquiring, Card Issuing (as relevant), Payment Switching, and PowerCARD ecosystems—covering onboarding, transaction processing, settlement, reconciliation, chargebacks, and scheme compliance.

Key Responsibilities

Business Analysis & Requirements

• Lead end-to-end requirements elicitation (workshops, interviews, observation) for merchant and payment initiatives.
• Produce high-quality BRDs, FRDs, user stories, acceptance criteria, and traceability matrices.
• Translate merchant/partner needs into scalable functional and non-functional requirements (security, availability, performance, compliance).
• Perform gap analysis between current-state and target-state, especially across PowerCARD modules and payment rails.
• Define and maintain data dictionaries, interface specifications, and API/ISO8583/ISO20022 message mappings where applicable.

Payments Domain & PowerCARD

• Configure or specify changes across PowerCARD components (e.g., Acquiring, Issuing, Back-Office, Authorization, Clearing & Settlement, Dispute/Chargeback, Merchant Management).
• Support scheme compliance (Visa/Mastercard), PCI-DSS considerations, tokenization, 3DS, SCA/Strong Customer Authentication (as applicable).
• Work with gateway/switch teams on POS/ePOS, eCommerce, QR, Tap-on-Phone, SoftPOS, and alternative payments (wallets, EFT, A2A, etc.).
• Partner with finance/ops on reconciliation, settlement, merchant billing/fees, and chargeback workflows.

Process & Delivery

• Map and optimize E2E business processes (BPMN level 2 detail), including exception paths.
• Collaborate with Product Owners and Engineers to refine backlog, prioritize features, and decompose epics.
• Support SIT/UAT: test planning, test cases, data prep, defect triage, sign-off criteria.
• Contribute to change management, training content, operating procedures (SOPs), and post-implementation reviews.

Stakeholder Management

• Manage cross-functional stakeholders: Product, Engineering, InfoSec, Risk, Compliance, Finance, Operations, Customer Support, and external vendors/PSPs/schemes.
• Present analysis outcomes, solution options, and trade-offs to stakeholders and decision forums (steerco, design authority).

Minimum Requirements

• Education: Diploma (NQF 6 or equivalent) in Information Systems, Business Analysis, IT, or related.
• Experience: 5+ years Business Analysis experience, with 3+ years specifically in Payments/Merchant Acquiring.
• Platforms: Hands-on exposure to PowerCARD (HPS)—configuration, workflows, or integration (must-have).
• Standards/Protocols: Working knowledge of ISO8583, ISO20022, card scheme rules, PCI-DSS, 3DS, tokenization.
• Documents & Tools: Proficient in BRD/FRD, User Stories, Use Cases, BPMN, Wireframes, Data Models, Confluence/Jira, Visio/Draw.io, SQL (basic).
• Methodologies: Agile (Scrum/Kanban) and familiarity with SDLC/DevOps practices.
• Communication: Strong facilitation, requirements negotiation, and stakeholder management skills.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

17/02/26