Business Analyst III

Job Requisition and Recruiter details

Title: Business Analyst 
Requisition: 148463
Division: Operations, Collections and Recoveries
Closing Date: 11 November 2026
Recruiter: William Mtsweni

Job Family

Career Stream

Leadership Pipeline

Manage Self: Professional

Job Purpose

To lead the business analysis of complex operational change within Secured Innovation, with immediate responsibility for supporting MFC Collections & Recoveries. The role identifies the underlying business need, analyses and redesigns end-to-end operational processes, translates needs into clear and testable business requirements and user stories, and partners with Business, Group Technology (GT) and Quality Assurance (QA) through design, testing, implementation, adoption and post-implementation validation. The role is expected to enable improved recoveries effectiveness, operational efficiency, control integrity, stakeholder outcomes and measurable business value.

Job Responsibilities

• Business needs discovery: Interrogate business requests to define the real problem, opportunity, intended outcome, scope, constraints, stakeholders and decision criteria. Use interviews, workshops, observation, process reviews and qualitative or quantitative analysis to distinguish root causes from symptoms.


• Process analysis and redesign: Map current-state processes, hand-offs, controls, failure points, rework and exception paths. Design practical future-state processes and define changes required to procedures, roles, controls, data, systems and ways of working.


• Requirements engineering: Elicit, analyse, prioritise, validate and baseline business, functional, non-functional, data, reporting, control and regulatory requirements. Maintain clear traceability from the business need through to implementation and testing.


• Agile delivery support: Develop and refine epics, features and user stories with clear acceptance criteria. Participate in backlog refinement, sprint planning, playbacks and demonstrations, and provide timely clarification to Product Owners, developers and QA.


• Business rules and decision logic: Document treatment, routing, allocation, eligibility, exclusion, recall, status, hold and exception rules using clear decision tables, rule inventories and process models.


• Data and management information: Define data requirements, mappings, reconciliations, management information measures and data-quality checks. Analyse operational evidence to validate requirements and assess solution outcomes.


• Risk, controls and compliance: Identify operational, conduct, regulatory, information-security, data and implementation risks. Ensure control requirements, audit evidence, segregation of duties and exception management are clearly defined.


• Testing and business acceptance: Define business scenarios and expected outcomes, review requirements coverage, support system integration testing and UAT, assist with defect triage and regression assessment, and coordinate business acceptance and sign-off evidence.


• Operational readiness and implementation: Assess impacts on people, process, policy, procedures, training, communication, access, vendors and support. Coordinate readiness actions and remain engaged through implementation and stabilisation.


• Benefits and post-implementation validation: Support the definition of baselines, targets, success measures and evidence sources. Monitor adoption and performance, maintain supporting analysis and escalate gaps to the accountable Business or Benefit Owner.


• Stakeholder and decision management: Build effective working relationships across Business, GT, QA and control functions. Facilitate decisions, manage conflict, document assumptions and decisions, and communicate dependencies, risks and blockers transparently.


• Business analysis practice leadership: Apply consistent analysis standards, produce complete and auditable artefacts, mentor less experienced analysts and contribute reusable templates, patterns and lessons learned.

Essential Qualifications - NQF Level

Preferred Qualification

• A relevant Bachelor’s degree or equivalent NQF-aligned qualification in Business, Information Systems or a related field is preferred.

Preferred Certifications

•  A recognised Business Analysis qualification or certification such as IIBA CCBA, IIBA CBAP or PMI-PBA is advantageous. 

Minimum Experience Level

• At least 6 years’ experience in business and/or technology-enabled change, including a minimum of 4 years’ practical business analysis experience.


• Demonstrated strength in business analysis, root-cause analysis, current-state assessment and operational process redesign.


• Practical Agile delivery experience, including user stories, acceptance criteria, backlog refinement and collaboration with Product Owners, developers and QA.


• Strong stakeholder engagement, facilitation, analytical thinking and problem-solving capability in complex, multi-stakeholder environments. 

Technical / Professional Knowledge

Behavioural Competencies