Business Banker: Merchant Services

Purpose Statement

• To build, maintain and optimise effective client relationships by providing excellent client service through engagement and consultation with existing clients including installation, after sales support and training on products.


• To contribute to the overall profitability of Business Bank by promoting and selling Business Bank and merchant products to new and existing clients.

Experience

Min:

• At least 2-3 yrs. proven experience in a CRM environment with responsibility for, or exposure to cross and upselling.


• Proven experience in identifying sales or business opportunities and/or customer needs and providing solutions for these.  


• Building and developing a client base across a geographic area.


• Experience in a FMCG, banking or retail environment

Ideal:

• Providing on-site support and training to external clients


• Providing on-site technical support/client support within a retail/sales environment


• Cold-calling/external sales experience in a merchant acquiring environment, generating own selling opportunities

Qualifications (Minimum)

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Commercial, economic, SME landscape (esp. in the relevant geographic area)


• Sales and sales optimisation techniques & principles


• Commercial/business know how (how businesses work.)


• Client relationship management principles


• Engagement/conflict management practices


• Performance culture

Ideal:

Knowledge and understanding of:

• Business banking landscape, product knowledge


• Payment solutions environment (merchant services)


• Stock control


• POS Solutions


• Capitec Bank Acquiring product knowledge

Skills

Conditions of Employment