Business Development Representative (BDR) Manager

Location: Durban, South Africa
Work Model: Hybrid
Hours: UK and US-aligned working hours
Industry: BPO / Outsourcing / Global Business Services

About Our Client

Our client is a global business process outsourcing (BPO) and business services organisation providing technology-enabled solutions to international businesses across Finance & Accounting, Customer Experience, Healthcare, HR and PEO, Logistics, Legal Services and Digital Technology Solutions.

As part of an exciting global sales transformation, they are establishing a strategic sales development hub in Durban and are seeking an experienced BDR Manager to build and lead their global business development function.

The Opportunity

This is an exciting leadership opportunity for a commercially driven sales professional who knows how to build high-performing outbound sales teams and generate qualified B2B sales pipelines across international markets.

You will establish and develop the Durban BDR team while overseeing and aligning existing teams across multiple international locations. Working closely with global sales leadership, you will drive pipeline generation across the UK, Ireland, USA and Australia, with a particular focus on developing new business opportunities in the UK mid-market.

Key Responsibilities

• Build, recruit and lead a high-performing BDR team in Durban while aligning global teams across multiple locations.


• Develop and implement outbound sales strategies targeting international mid-market and enterprise clients.


• Oversee cold calling, email, LinkedIn and account-based prospecting campaigns.


• Drive UK mid-market development, initially targeting accountancy practices, with opportunities across financial services and other professional services sectors.


• Establish consistent sales processes, onboarding programmes, coaching frameworks and performance KPIs.


• Monitor pipeline performance, conversion rates and team productivity using CRM systems, analytics and AI-enabled prospecting tools.


• Ensure accurate CRM management, effective lead qualification and seamless handovers to regional sales teams.


• Collaborate with senior sales leadership, Marketing and business practice leaders to drive commercial growth.

What We’re Looking For

• 5+ years’ experience in BDR, SDR, inside sales or outbound business development, including at least 2 years leading distributed teams.


• Proven experience building sales teams and processes from the ground up.


• Experience within BPO, outsourcing, managed services or a similar B2B services environment.


• A strong track record in outbound pipeline generation targeting the UK and/or US markets.


• Experience with CRM platforms, ideally Zoho, sales engagement tools and performance analytics.


• Strong leadership, coaching, communication and stakeholder management skills.


• A highly organised, analytical and results-driven approach.

Experience targeting UK professional services firms, particularly accountancy practices, insurance brokers or financial services businesses, would be advantageous.

The Person We Want

We’re looking for a hands-on sales leader who can build, develop and scale a global business development function. You are commercially minded, data-driven and comfortable managing teams across different countries and time zones.

You understand how to turn outbound activity into qualified opportunities, drive accountability and continuously improve sales performance.

What’s In It For You?

• The opportunity to build and lead a global BDR function.


• A key leadership role within an established international organisation.


• The opportunity to establish Durban as a strategic global sales development hub.


• Exposure to international markets and diverse industries.


• A flexible hybrid working model.


• Competitive remuneration and performance-based incentives.


• The opportunity to contribute to a business focused on innovation, sustainability and social impact.

If you have the experience to build successful outbound sales teams and drive international pipeline growth, this is an opportunity to shape and scale a global business development function.