Business Intelligence Specialist

About Reflex

Established in 2000 in South Africa, Reflex has evolved from modest origins to become a distinguished provider of Information and Communication Technology (ICT) solutions. We specialise in delivering innovative ICT solutions across various industries, earning a sterling reputation for our excellence in the retail sector and beyond. With a robust network of partnerships, we pride ourselves on our ability to swiftly address the technological needs of our clients.

Our portfolio of ICT solutions spans various industries. Reflex Carrier understands what is needed to build, manage, and operate complex backbone networks simply. Our solutions are tailored for Fibre Network Operators (FNO), Internet Service Providers (ISPs), and those looking for comprehensive Managed Connectivity solutions.

On the other hand, our Enterprise Solutions take the complexity out of technology, allowing you to focus on what you do best. We provide seamless, high-performance solutions for connectivity, communications, workplace management, cloud, and cybersecurity services.

Together, both divisions reflect our core values of expertise, clarity, and client-centricity. We take pride in being large enough to offer extensive support while remaining small enough to provide personalised service. At Reflex, our clients are at the centre of everything we do, and we’re committed to delivering reliable, jargon-free solutions that drive your success.

About the role

 The Business Intelligence Specialist (BIS) is responsible for building, maintaining, and governing business intelligence reports and dashboards across all departments within Reflex.

This role ensures that accurate, trusted, visually clear, and decision-ready data is consistently available for operational, management, and executive reporting, including key client-facing reports where applicable.

The BIS does not perform business analytics or operational analysis, but instead focuses on: 

• High-quality BI delivery


• Data integrity and governance


• Stakeholder accountability for data quality

Business Intelligence & Reporting

• Design, build, and maintain complex, business-critical dashboards and reports across:
  
  
  
  • Operations
  
  
  • Service Delivery
  
  
  • Sales & Commercials
  
  
  • Finance
  
  
  • Customer Support
  
  
  • Executive & EXCO reporting
  
  
  
  


• Develop Power BI dashboards that are:


• Visually appealing


• Intuitive and easy to interpret


• Consistent with Reflex reporting standards


• Ensure dashboards clearly communicate:
  
  
  
  • Performance
  
  
  • Trends
  
  
  • Status
  
  
  • Risks
  
  
  • Support internal and external (client-facing) reporting requirements
  
  
  
  

Data Quality & Governance

• Act as a custodian of reporting data quality


• Audit source data used for dashboards to ensure:
  
  
  
  • Completeness
  
  
  • Accuracy
  
  
  • Consistency
  
  
  • Timeliness
  
  
  
  


• Identify data quality issues and:
  
  
  
  • Trace them to source systems
  
  
  • Engage accountable stakeholders
  
  
  • Track remediation to resolution
  
  
  
  


• Define and enforce data definitions, standards, and rules for reporting


• Ensure alignment with data governance and information security principles

Stakeholder Engagement & Accountability

• Work with data owners across all departments to:
  
  
  
  • Define reporting requirements
  
  
  • Validate data sources
  
  
  • Resolve inconsistencies
  
  
  
  


• Hold stakeholders accountable for:
  
  
  
  • Correct data capture
  
  
  • Ongoing data hygiene
  
  
  • Changes that impact reporting accuracy
  
  
  
  


• Act as a trusted BI partner to:
  
  
  
  • Department heads
  
  
  • Operational managers
  
  
  • Executive leadership
  
  
  
  

Qualifications and Experience 

• Advanced Power BI experience:

• 
  
  
  
  • Data modelling
  
  
  • DAX measures
  
  
  • Performance optimisation
  
  
  
  

• Strong SQL or data querying skills


• Experience working with:

• 
  
  
  
  • Multiple source systems
  
  
  • Operational and transactional datasets
  
  
  
  

• Strong understanding of:
  
  
  
  • Data structures
  
  
  
  

• 
  
  
  
  • Reporting accuracy
  
  
  • Data validation technique
  
  
  
  

• Diploma or Degree in:
  
  
  
  • Information Systems
  
  
  • Business Information Technology
  
  
  • Data / Analytics
  
  
  • Computer Science
  
  
  • Industrial Engineering
  
  
  
  


• Minimum of 2 - 3 years working experience 


• Contact Center or ISP experience