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Business Process Analyst

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Job Description - Business Process Analyst

We are seeking a dynamic Business Analyst with a strong background in retail and online fulfilment processes. This role requires the ability to translate business and technical requirements effectively, taking a customer-centric approach. You will collaborate closely with store teams, taking ownership of the process to ensure alignment with business objectives.

  • Provide input into finance operating plans and policies, ensuring alignment with business goals.
  • Facilitate workshops across departments/divisions to gather and analyze requirements.
  • Develop clear and detailed process maps to optimize fulfilment operations.
  • Create business requirement specifications and work closely with systems analysts for effective communication and development.
  • Analyze process changes, risks, and impacts, ensuring stakeholders are informed and engaged.
  • Develop and execute test scripts aligned with business scenarios, conducting thorough system and integration testing.
  • Support environment setup for business changes and ensure readiness for implementation.
  • Compile training materials and deliver training sessions to users.
  • Responsible for status reporting, issue feedback, and risk management throughout the project lifecycle.
  • Support users during implementation and stabilize processes/systems post-implementation.
  • Analyze user issues and provide effective remedies to maintain operational continuity.
  • Education: Bachelor’s degree in Business Administration or related field.
  • Experience: 3-5 years of experience in retail/online fulfilment operations.
  • Technical Skills: Solid understanding of retail operations, process documentation, system testing, and implementation.
  • Location: Must be based in Cape Town.

Behavioral Skills:

  • Personal Effectiveness
  • Passion for the Brand and Customers
  • Leading Transformation
  • Strategic and Commercial Thinking
  • Strong Interpersonal Skills (Connecting People)
  • High Performance Delivery
  • Merchant Mindset (Understanding Retail Dynamics)
  • Insightful Decision-Making
  • Commitment to Quality
  • Effective Planning and Organizational Skills
Original job Business Process Analyst posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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