Business Process Analyst

takealot.com, a leading South African online retailer, is looking for a highly talented Business Process Analyst - Marketplace to join our Head Office in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hardworking people with integrity to join us.  We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to: Marketplace Operations Manager 

Your responsibilities will include: 

• Evaluate core processes within the Marketplace operations and integrate them in a unique and creative way to solve business problems.


• Collaborate and communicate the above mentioned with Head of Departments (HODs) and Development team.


• Performing routine audits of systems and operational processes. 


• Advise on improvements of Key Performance Indicators that impacts operations and processes with different stakeholders. 


• Conduct RCA to identify uncommon and everyday issues within Marketplace operations.


• Perform data analysis to identify opportunities and risks in storage optimisation; material handling and process conformance.


• Capture; design and make recommendations to process flow through risk, security and productivity gap analysis. Develop and maintain work standards and characteristics that promote efficient staff and facility utilization.


• Design, implement and maintain 5s initiatives across all departments.


• Develop in-house forecasting models for packaging, consumables, assets and labour based on volumes and budget.                                  


• Support continuous improvement projects and initiatives by actively adhering to lean principles, design of experiments (ex: Six Sigma; Simulation design etc.)


• Assist in identifying facility design requirements based on activity levels, flow and business requirements.


• Development and construction of tools to aid operations in their day to day activities.

Minimum Required Qualification

• Industrial Engineering, B.Comm Logistics or similar degree preferred

Minimum Required Experience

• Minimum 3 years relevant experience within Supply Chain and Logistics, Process Improvement.


• Previous experience with WMS systems such as Logfire, Manhattan, Red Prairie, SAP, Highjump or similar 


• High level of proficiency with MS Office packages/ Google Forums

Minimum Required Competencies

• Comfortable with learning and adapting to new systems


• Critical and Systems thinking. 


• Passionate about change and improvement.

Skills, knowledge & abilities

• Solutions-oriented, can-do attitude; self-motivated. Attention to detail


• Excellent communication skills, both written and spoken.


• Previous experience in project management. Comfortable with change and excellent team player.

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 


• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 


• We are short on ego and high on output. 


• We are doers and not only thinkers, its all in the execution after all. 


• We love what we do and what we are creating.


• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking.