Business Process Improvement Administrator

About ProProcess

ProProcess, located in Gauteng, South Africa, specialises in the design and fabrication of modular process solutions to the capital equipment market. We are dedicated to delivering innovative, high-quality modular solutions to our clients across various industries. As part of our commitment to exceptional customer service and ongoing support, we are seeking a highly motivated and experienced individual to join our team.

The Position

As part of our ongoing drive to improve and automate Business Processes, we are seeking an innovative and highly motivated Business Administrator to join our team.

The Business Administrator plays a key role in supporting the Business Process Improvement department by coordinating stakeholders, ensuring operational efficiency, maintaining documentation, and tracking progress on ongoing tasks and small projects. This role facilitates seamless communication between technical and non-technical teams, contributing to overall process enhancement and organizational effectiveness

Key Responsibilities

1. Stakeholder Coordination

• Act as a liaison between departments, ensuring alignment of business processes with operational needs.
• Gather requirements from various stakeholders to support process improvement initiatives.
• Facilitate effective communication between technical and non-technical teams.

2. Day-to-Day Support

• Assist in scheduling meetings, managing calendars, and handling administrative duties.
• Perform data entry and ensure accuracy of business records and documentation.
• Support interdepartmental communication to maintain smooth daily operations.

3. Process Documentation

• Develop, update, and maintain standard operating procedures, checklists, and forms.
• Ensure process records are organized and easily accessible.
• Contribute to documentation best practices to enhance efficiency and consistency.

4. Monitoring & Tracking

• Track progress of ongoing tasks and small projects to ensure deadlines and objectives are met.
• Prepare reports and dashboards summarizing key metrics, issues, and recommendations.
• Identify areas for improvement based on data insights and report findings.

• Consolidated and up-to-date documentation of operational procedures and workflows.
• Weekly or monthly progress reports highlighting the status of key tasks and initiatives.
• Effective coordination outcomes between departments, contributing to enhanced alignment and reduced misunderstandings.
• A smoothly run administrative function that supports efficient scheduling, data handling, and internal communication.

• Diploma or degree in Business Administration, Operations, or a related field.
• 2–3 years of experience in an administrative or business support role.

• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Comfortable liaising with both technical and non-technical stakeholders.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and general digital tools.
• Able to take initiative and work independently with attention to detail.
• Experience with basic reporting and tracking tools (e.g., spreadsheets, project management platforms) is a plus.

• Collaborative mindset and service-oriented approach.
• Proactive, dependable, and adaptable to change.
• Detail-focused with a strong sense of responsibility and follow-through