Business Support Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing Full-Time Role


• Location Gateshead, Newcastle


• Package includes salary $99,938.00 - $110,271.00 p.a. plus superannuation and annual leave loading

About the role

• Maintain project and contract systems, financial data and information using electronic systems


• Prepare financial activities such as preparing journals and asset capitalisation, reconciliation and data collation


• Deliver high quality business support services to ensure efficient and timely program delivery


• Co-ordination of fleet vehicles


• Process financial and purchasing transactions in compliance with departmental policies and relevant legislation


• Manage and respond to customer enquiries professionally via phone, email and face-to-face


• Build and sustain effective relationships with internal and external stakeholders to resolve issues and share financial/administrative information


• Organise workload to meet deadlines while ensuring accuracy and integrity of financial and administrative information


• Provide guidance, coaching and support to staff and new team members.

For further information please click here to view the role description.

About you

• A team player, who is a self-motivated individual with experience meeting tight financial and administrative deadlines


• Willingness to attend the office located in Gateshead 5 days a week


• Experience with Financial data extraction and reporting including end of month finance processes


• Intermediate Excel skills


• Build and maintain excellent relationships with customers, colleagues and stakeholders, working collaboratively to improve service efficiency and consistency


• Thrive in a fast paced and high-volume environment with strong organisational skills in balancing a range of competing and conflicting priorities


• Proven time management and strong communication skills with high attention to detail


• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Experience in providing high quality, customer focused business support in a fast paced, collaborative team environment


• Experience in the use of Microsoft 365 applications


• On site presence at the office


• Current NSW Drivers Licence


• Demonstrated understanding of and commitment to the value of public education.

Benefits

• 35 hour working week


• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading


• Flex Leave entitlements, generous holidays & leave conditions


• Opportunities for advancement and mobility across the Department to support your career growth


• Fitness Passport with access to 1500+ facilities across the state

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date 5 March 2026 at 11:59pm.

For role enquiries please contact Nicole Boswell via email at [email protected] and for recruitment process enquiries please contact Caroline Slongo at [email protected].

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ([email protected]) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.