BUSINESS SYSTEMS MANAGER: BRAAMFONTEIN - JHB OFFICE

BUSINESS SYSTEMS MANAGER: BRAAMFONTEIN – JHB OFFICE

BUSINESS SYSTEMS MANAGER: BRAAMFONTEIN – JHB OFFICE

The position is a specialist position, not a “people management” role. The successful candidate needs to, in his/her own capacity , perform all the functions below and provide leadership to Business and External Service Provider Teams to deliver on the Business Systems and Information Security Strategy. The Business Systems Manager has no subordinates and leverage the resources of business and external service providers. The company do not perform any development internally but utilise external system providers for all maintenance, development, and support.

Description

The following activities are included in the Job Function:

• Lead, direct, and manage the Development, Support, and Maintenance of Business Systems across all departments and business systems within the organization by creating Business Systems Development plans.
• Facilitate business requirement definitions, Business Systems Analysis, and Business Process Automation.
• Prioritising Business Systems Development objectives to ensure that optimal value is realized from IT projects and service portfolios.
• Creates a Business Systems Strategic plan that defines how Business Systems will contribute to the council’s strategic objectives and defines the related costs and risks.
• Creates a portfolio of tactical Business Systems Development and Optimisation plans that are derived from the IT strategic plan and actively manages these to achieve specific strategic business objectives.
• Assesses the performance of existing Business Systems and Information systems in terms of contribution to business objectives, functionality, stability, and value.
• Drive Business Process Automation and Business Information (BI) / Dashboarding initiatives (from conceptualization to implementation) to provide Operational and Executive Level information/reporting to facilitate business decision-making.
• Responsible for Business System Continuity / Disaster Recovery plan and testing of the Business Systems DR Solution – leading the end-user’s team in the development, maintenance and testing of end-user’s test plan.
• Monitor Business Systems change requests and Monitor/Manage the service delivery of the Strategic Service Providers within the Business Systems environment.
• Develop Information Security Frameworks, Policies, Standards and SOPs.
• Programme Management and coordination across multiple departments and service providers as part of system development and integration initiatives.

KEY RESPONSIBILITIES

• Provide inputs to the IT Strategy, governance, sourcing, and resourcing strategy – The formulation of the strategy, the implementation of this strategy through resources (internal and external), and the maintenance of established processes, systems, and procedures once implemented.
• Identification and sourcing of Business Systems to meet current and future business needs including Business Process Management, Business process enablement, transformation, Business Process Consulting, and Business analysis for and across multiple business units/departments.
• Business Analysis – conducting and facilitating business systems analysis and compile business requirements specification.
• Create a portfolio of tactical plans that are derived from the IT strategic plan and actively manage these to achieve specific strategic business objectives as well as assess the performance of existing plans and information systems in terms of contribution to business objectives, functionality, stability, and value.
• Consult, guide, and provide input to Department’s Business Plans with respect to Business System Requirements, Business Process Automation, and Systems Optimisation - through hands-on Business Analysis and facilitating Business Process Optimisation.
• Enterprise and Systems and Technology Architecture roadmap - definition, formulation, implementation, and maintenance
• The development of Business Systems related IT policies to ensure sound IT governance, risk mitigation, and compliance.
• Service Provider Performance Management, Service Delivery Management (external), issue resolution, and service integration between multiple external service providers.
• Internal Service Delivery Management and Business Stakeholder management including Disaster Recover and Continuity planning, testing, and execution.
• Financial management of the Business Systems Operational and Capital budget - forecasting and day-to-day financial control.
• Identify continuous improvement initiatives and plans and drive implementation programs across the Business – including systems integration to improve efficiency and effectiveness.
• Provide content for the board and executives on current technology capabilities and future directions, the opportunities that system enhancement provides, and what the business must do to capitalize on the opportunities.
• Leadership of business departments and external service provides resources to deliver appropriate Business Solutions
• Programme Management and coordination across multiple departments and service providers as part of system integration initiatives.
• Project and 3rd Party Services Management
• Provide input to the Business Continuity Plan, from a systems perspective and is responsible for Business Systems Disaster Recover planning and testing.

REMUNERATION GRADE: D4 – Will be discussed

Leadership Competencies and related Skills and attributes:

• Negotiation, relationship building and influencing skills.
• Ability to clearly communicate and articulate project risk objectives.
• Strategic thinker with an ability to forecast risk exposure.
• Attention to detail and ability to accurately capture risk information.
• Make sound decisions based on logical and critical examination of given situations.
• Goal driven with the ability to meet monthly reporting deadlines.
• Methodical approach to all risk management initiatives
• Skilled facilitator
• Skilled Business Analyst
• Skilled Project Manager
• Integrity, Honesty, and Assertiveness
• Solid Business Process, Business Information Systems (IS), and project management capability is required – this is NOT a position for an IT Technical person with a technology / IT/server background.
• Requires hand-on capabilities to perform Business Analysis and Project Management
• Understand IT Governance and Service Management as per COBIT and ITIL.
• Capability to deal with a complex and diverse technical and business environment.
• Need to be able to provide leadership to business, internal IT function and external Service Providers and align expectations.
• Capability to translate Business Requirements into Systems Requirements and manage the delivery of the solution.
• Ensure and drive IT’s alignment to business requirements.

Qualifications and Experience:

• A minimum of a B-Degree (relevant tertiary qualification, specializing in Information Systems (IS), Business Analysis and Project Management), from an accredited educational institution.
• MBA in addition to the B-Degree in Information Systems (IS), Accounting, or Engineering

Below Certification will advisable:

• Business Analysis Certification (Agile BA Implementer).
• Project Management Certification (Agile PM Implementer).
• COBIT Implementer Certification.
• ITIL Implementer Certification.

This is not a “Management” or “Developer/Coding” type of position - But a highly skilled working specialist that manages the Business Systems Environment for our client .

The incumbent MUST be self-driven and capable to perform the Business Analysis, Integration Analysis, Business Systems Architecture, and Conceptualisation of Business Systems Automation themselves – without any subordinates.

The incumbent will drive/project manage the delivery of the solution by utilizing outsourced service providers/strategic technology partners and external development teams to deliver the solutions.

• Minimum of 10 Years of proven managerial experience in Business System Development and Management of Business Solutions with exposure to complex business problems.
• 10 Years of Hands-on experience as a Business Analyst with the capability to extract, define, optimize, and automate business processes (without the assistance of team members or subordinates)
• Exposure to IT Strategy and Governance formulation and implementation, IT Outsourcing, Service Management, Business Systems Management, Infrastructure Management, and IT Risk Management.
• Proven track record in systems and technology architecture, development, and implementation.
• At least 10 years of hands-on experience in the implementation of complex IT and IS solutions.
• Capability and exposure to facilitate business requirements definitions and business systems needs analysis.
• Exposure and capability to define Business Information Requirements for decision-making and deliver BI Dashboards/Reports to Executive Management for performance management and decision-making.
• In depth knowledge and experience of the regulatory framework and legislation applicable to ICT environment.

Technical/Core Competencies and Leadership/Management required.

• Business Systems Development Roadmaps
• System Development Lifecycle Management/Governance – facilitating business requirements, driving development and testing, after-deployment analysis, and optimization.
• Business Analysis skills and documenting business processes
• Project Management, Project Management Governance, and Stakeholder management.
• Facilitation and problem management
• Service Management – managing outsourced service providers (ITIL).
• Systems and technology architecture
• Hardware, software, and information system protocols configuration and integration
• Information system governance requirements
• Backup and Continuity management
• Business Disaster Recovery planning, testing, and execution
• Change and release management for systems upgrades and implementation.
• Dealing with Systems related Audit Issues and managing Audit Engagements
• IT Governance (COBIT)
• Capability to perform Business Analysis, Project Management, and Process Documentation (self)
• Strong people development, management, and leadership skills
• The ability to communicate effectively at all business levels both internally and externally.
• Proactive, strategic thinker with the ability to drive change.
• Promote team building.
• Sound problem-solving skills.
• Excellent analytical skills with high-detail orientation