Call Center Agent

Company : Zensar Technologies

Job Description - Call Center Agent

Description
The Admin will oversee end‑to‑end administration of retirement, pension and provident fund products, handle death, funeral and disability claims, and manage investment portfolio activities. The role supports new business onboarding, policy renewals, anniversary administration, and ensures compliance with 37C risk guidelines while coordinating with banking partners, accounting teams, and customers to deliver seamless fund and investment services.

Qualifications

Bachelor’s degree in Business, Finance, Economics or related field
Minimum 2 years of administrative experience in insurance, fund or investment management
Working knowledge of 37C risk guidelines and death/funeral claim processes
Familiarity with retirement, pension and provident fund administration
Experience in investment portfolio administration and transaction handling
Strong analytical, accounting and reconciliation skills
Proficiency in MS Office and fund administration software (e.g., SAP, Oracle)
Excellent written and verbal communication abilities
Ability to manage policy renewal, new business and anniversary processes
Detail‑oriented with strong organizational and stakeholder management skills

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Call Center Agent

Job Description - Call Center Agent

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