CALL CENTER AGENTS

Purpose of the job:
Answer incoming calls courteously within SLA
Manage all cases professionally and efficiently within the correct time frames
Provide personalized customer service by responding to the needs of the client
Ensure that all calls are captured on the relevant system (Dreamtec)
Clear knowledge and understanding of our corporate client's policy wording, systems, protocols and procedures
Identify and escalate issues to supervisor
Call avoidance from other call Centre agents
Fraudulent activities from other call Centre agents
Misconduct
Must be able to work shifts and overtime when required
Determine eligibility by comparing client information to requirements and product offering.TO APPLY EMAIL CV TO; [email protected]