Call Center Agents / Data Capturer

Key Responsibilities:
Will be required to proactively contact customers both by telephone and in writing. This will require both inbound and outbound calling, most of which will involve telephone dialler activity
Will have knowledge of debt collection techniques and be able to demonstrate excellent negotiation and communication skills
Work with your customers to reduce debt in a timely manner to meet agreed targets. This will involve dealing with customers queries and internal queries within agreed SLAs.
Will be required to find resolutions for customer debt and use every opportunity to collect cash and minimize bad debt write-offs
Will be required to work to agreed quality standards and within agreed timescales
Will be responsible for proactively developing and maintaining your specialist industry, business and system knowledge
Will be responsible for managing complaints and ensuring the compliance of these. To apply email cv; [email protected]