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Call Centre Agent (Legal Collections)

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Number of Applicants

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Job Description - Call Centre Agent (Legal Collections)

KEY PERFORMANCE AREAS:

  • Achieving individual collections and productivity targets;
  • Communicate effectively to negotiate successful promises to pay (PTPs).
  • Ensure full understanding of client’s product/s.
  • Good understanding of, and ability to apply applicable laws, rules and regulations;
  • Adherence to prescribed call scripts;
  • Updating debtors’ information;
  • Knowledge and understanding of the importance of the protection of personal information (POPIA).

REQUIREMENTS:

  • A minimum of 6 months working experience within a legal debt collections environment;
  • Supporting documents in respect of past performance must be provided;
  • No criminal record;
  • Strong communication and negotiation skills;
  • Computer literate;
  • Understanding and working knowledge of legal collections process is a requirement.

SKILLS:

  • Target driven and motivated;
  • High level of integrity;
  • Strong work ethic;
  • Able to work under pressure;
  • Reliable and punctual;
  • Team player.

Remuneration Structure:

  • Basic Salary;
  • Uncapped Commission;
  • Free Benefits - Medical cover (Not from Day 1), Funeral cover, Life & Disability cover

Working Hours:

  • Monday – Friday (07h30 – 15h45)
  • 30 min lunchbreak + 15 minute tea break
  • 2 x Saturdays per month (5 hour shifts)
Original job Call Centre Agent (Legal Collections) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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