Call Centre Agent (Legal Collections)

KEY PERFORMANCE AREAS:

• Achieving individual collections and productivity targets;
• Communicate effectively to negotiate successful promises to pay (PTPs).
• Ensure full understanding of client’s product/s.
• Good understanding of, and ability to apply applicable laws, rules and regulations;
• Adherence to prescribed call scripts;
• Updating debtors’ information;
• Knowledge and understanding of the importance of the protection of personal information (POPIA).

REQUIREMENTS:

• A minimum of 6 months working experience within a legal debt collections environment;
• Supporting documents in respect of past performance must be provided;
• No criminal record;
• Strong communication and negotiation skills;
• Computer literate;
• Understanding and working knowledge of legal collections process is a requirement.

SKILLS:

• Target driven and motivated;
• High level of integrity;
• Strong work ethic;
• Able to work under pressure;
• Reliable and punctual;
• Team player.

Remuneration Structure:

• Basic Salary;
• Uncapped Commission;
• Free Benefits - Medical cover (Not from Day 1), Funeral cover, Life & Disability cover

Working Hours:

• Monday – Friday (07h30 – 15h45)
• 30 min lunchbreak + 15 minute tea break
• 2 x Saturdays per month (5 hour shifts)