Call Centre jobs Sales Support opportunities

A leading South African mortgage finance and mortgage insurance provider is looking for a call Centre jobs Sales Support on a 6 month contract in Durban. The successful candidate will be responsible for ensuring that full call center support is given to the Sales Administrators; Sales Consultants etc. to ensure efficient operations of the Contact Centre.

Daily & Monthly statistics

• Recording of Daily LOA’S
• Recording of Daily Document Submissions
• Reporting of Daily Statistics required by the CC Manager
• Target Tracker reporting (Daily)
• Compilation of Team Tracker (weekly) required by the Team Leaders
• Compilation of the month end reporting required by the CC Manager
• Evaluation & Allocation of leads

Administration of the Sales lead inbox :

• Acknowledgment of receipt to client
• Distribution of leads (round robin)
• Correspondence to clients for upfront declines
• Recording of leads allocated

Allocation of leads received via social media

• Assistance to Marketing Team regarding various responses to sales enquiries (AD HOC)
• Recording of leads allocated

Evaluation & Allocation of eligible Cancellation Leads

• Determine if cancelled bond is sales lead
• Correct allocation to all branches
• Allocation of the CC cancelled leads (round robin)
• Recording of leads allocated & feedback

Administration of Capitec Product Support Inbox

• Monitor the inbox for the Capitec In-Branch Consultant enquires
• Respond and resolve all queries

Administration of GEPF; Capitec & CC Voice mail

• Allocation of leads received via voice mail (round robin)
• Respond & resolve all queries

Capitec Declined Leads Administration

• Assess Capitec Branch Declines
• Contact clients who qualify
• Allocate interested leads to Capitec consultants

Pre-Registration Duties

• Administration of all Resubmission matters
• Administration and follow up of 180-day Outstanding Registration report

Attendance

• Administration of the CC Attendance Register
• ESS Approver
• Monthly Reconciliation of the Register vs. ESS logged leave

Training & Mentoring

• Training and Mentoring of all Learnership/New Sales Administrators & Graduate employees

Capturing of Application

• Capturing of applications to support sales consultants
• Principal Links/Business ITC’s/Bank Reconciliations

AD Hoc

• Perform any ad hoc duties as requested by Management

Profile

• Matric
• Certificate in Business Administration
• 2 to 3 years Admin/Sales Support/Sales experience in Finance/Banking Industry
• 3 years plus experience in Sales Support in the Finance/Banking Industry
• Strong Admin skills
• Meticulous and organized
• Strong client service focus and good telephone etiquette
• Must be able to work under pressure.
• Microsoft suite (Intermediate)
• Data Capturing essential
• Preferably bilingual

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