Call Centre Team Leader

About NxaTel:

NxaTel is a forward-thinking AI-powered communication platform that offers unified communication solutions for small and medium businesses (SMBs). Our services include cloud phone systems, virtual meetings, team chats, and secure cloud storage. We are looking for an experienced and motivated Call Centre Team Leader to guide and grow our call centre operations.

Job Responsibilities:

• Recruitment & Training: Take ownership of recruiting and training a team of 6 Telesales Representatives, ensuring they are equipped with the skills and knowledge to excel in outbound sales calling.
  


• Team Leadership & Management: Provide day-to-day leadership to a team of 6 telesales agents, focusing on driving performance and achieving sales targets.
  


• Outbound Sales Management: Oversee outbound sales initiatives, ensuring agents are actively making calls, engaging prospects, and closing deals.
  


• Inbound Lead Qualification: Ensure that inbound leads are effectively qualified and scheduled for field sales consultants.
  


• Web & Mobile Sales Support: Assist agents with selling through NxaTel’s web and mobile app, ensuring seamless customer support.
  


• Performance Monitoring: Track individual and team performance through KPIs, providing regular coaching and feedback to ensure targets are met.
  


• Continuous Development: Conduct regular training sessions to keep the team up to date on product offerings, sales techniques, and customer service standards.
  


• Collaboration: Work closely with the sales, marketing, and operations teams to ensure a smooth workflow and lead management.
  

Requirements

Key Requirements:

• Experience: Minimum of 2-3 years of experience in a call centre environment, with at least 1 year in a supervisory or team leader role.
  


• Sales Skills: Strong background in outbound sales and lead qualification.
  


• Recruitment & Training: Demonstrated experience in recruiting and training new team members to build a high-performing sales team.
  


• Leadership: Proven ability to manage, motivate, and develop a team of sales professionals.
  


• Tech-Savvy: Experience with CRM systems and web-based sales platforms. Familiarity with NxaTel or similar communication tools is a plus.
  


• Communication Skills: Excellent verbal and written communication skills, with the ability to inspire and lead a team.
  


• Problem-Solving: Strong decision-making and problem-solving skills in a dynamic environment.
  

Benefits

What We Offer:

• Competitive salary with performance-based bonuses.
  


• Career growth opportunities within a rapidly expanding company.
  


• A collaborative and innovative work environment.
  


• Ongoing professional development and training.