Care Expert Navigator

MAIN PURPOSE OF JOB

To support a comprehensive, professional and integrated care expert service to patients in collaboration with the internal and external healthcare teams.

KEY RESPONSIBILITY AREAS

1. Drive patient clinical efficiency in collaboration with the Clinical and nursing team prior to admission, during hospitalisation and post discharge

2. Support an integrated healthcare service by liaising and coordinating services with clinician offices and external healthcare providers

3. Fulfil a patient liaison role throughout the delivery of the Care Expert product

4. Utilise data analytics and reporting to monitor patient outcomes, operational efficiency and clinical governance

5. Drive a culture of improvement, quality and cost efficiency

6. Ensure effective communication and empowerment around value based care within the units

REQUIRED EDUCATION

Degree / Diploma in General Nursing

or

B-degree in ancillary services

REQUIRED EXPERIENCE

5 years’ experience in a senior nursing role (e.g. Shift Leader, SPN), within a private acute healthcare setting

or

Hospital-based ancillary service provider (e.g. Physiotherapist, Occupational Therapist, etc.)

REQUIRED JOB SKILLS AND KNOWLEDGE