Channel Account Manager

Sea Point, Cape Town, South Africa | Posted on 08/04/2024

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Specialisation fields:

• Cloud infrastructure

• Mobile connectivity and data management

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, everyday.

Our values:

Where will the successful candidate fit in?

The Channel Account Manager maintains and expands relationships with channel partners and clients.Assigned to channel partners based on geography, channel, or market, the Consumer Channel AccountManager is responsible for achieving sales, profitability, and partner recruitment objectives. As such, astrong sales hunter mentality would be required.The role represents a range of consumer products and services to assigned partners, though may focus on aspecific solution or product set, if targeting a particular partner vertical market.

Job Duties: 

• Establishes productive, professional relationships with key personnel in assigned partner accounts.

• Coordinates the involvement of company personnel, including support, service, and managementresources, in order to meet partner performance objectives and partners’ expectations.

• Meets assigned targets for profitable sales volume and strategic objectives in assigned partneraccounts.

• Proactively leads a joint partner planning process that develops mutual performance objectives,financial targets, and critical milestones associated with a productive partner relationship.

• Proactively assesses, clarifies, and validates partner needs on an ongoing basis.

• Sells through partner organizations to end users in coordination with partner sales resources.

• Manages potential channel conflict with other firm sales channels by fostering excellentcommunication internally and externally, and through strict adherence to channel rules ofengagement.

• Leads solution development efforts that best address end user needs, while coordinating theinvolvement of all necessary company and partner personnel.

• Ensures partner compliance with partner agreements.

• Drives adoption of company programs among assigned partners.

Accountability and Performance Measures:

• Achieves assigned sales targets in designated partner accounts.

• Meets assigned expectations for profitability.

• Completes partner account plans that meet company standards.

• Maintains high partner satisfaction ratings that meet company standards.

• Completes required training and development objectives within the assigned time frame.

Requirements

• Minimum of 3 years' experience in an ISP Consumer sales environment.

• Proven account management track record

• Strong relationship building skills

• Ability to identify and close opportunities

• Experience within the Property Industry would be considered a bonus

• Reduced Gap Cover Rates (Turnberry Premier)

• Retirement Annuity Contribution (Allan Gray)

• Medical Insurance (Momentum - Health4Me)

• Discounted Internet Connectivity

• Free Employee Wellness Programme (ICAS)

• Exposure to latest industry technologies and standards

Lastly, a work environment that rivals the very best!If you have not heard from us within 2 weeks of submitting your application, please consider your applicationas unsuccessful.