Chief Operating Officer Hospitality and Tourism

The Chief Operating Officer – Hospitality and Tourism is
accountable for the operational leadership, performance and reputational
stewardship of the Company's hospitality and tourism portfolio, including owned and
managed hotels and lodges. The role drives operational excellence, guest
experience standards, project delivery for new openings and refurbishments, and
commercial performance across the portfolio, while representing the Group's
interests and image in all dealings with operators, contractors and stakeholders.

• Provide day-to-day operational oversight of all hospitality and
  tourism properties across NAM and PAM, ensuring consistent service, brand and
  quality standards.
  
• Lead and support General Managers and on-site leadership teams,
  including performance management, induction of new appointees and
  succession/handover planning.
  
• Ensure adequate on-site and remote coverage across all properties
  at all times, with documented handover protocols where personal presence is not
  possible.
  

• Oversee capital and refurbishment projects at hospitality assets,
  coordinating with engineers, contractors and internal stakeholders to ensure
  delivery on time, on budget and to specification.
  
• Lead pre-opening and stabilisation phases for new or repositioned
  hospitality assets, including operational readiness, staffing and systems
  implementation.
  
• Manage technical and project meetings, ensuring appropriate
  representation and escalation of risks to the CEO and Exco.
  

• Own portfolio-level commercial performance, including budgets,
  cost control and revenue optimisation, in coordination with Finance.
  
• Ensure compliance with applicable South African and Botswana
  legislation, licensing, health and safety, and industry standards across all
  properties.
  
• Manage relationships with third-party operators, consultants and
  contractors, including consultancy and management agreements, in line with
  Group governance and procurement standards.
  

• Safeguard and actively uphold the brand, reputation and image in
  all engagements with staff, guests, contractors and external stakeholders.
  
• Act as an escalation point for operational and conduct matters at
  property level, working with Group HR on disciplinary, grievance and workplace
  conduct processes where required.Report regularly to the CEO and, as required, the Board/Exco on
  portfolio performance, project status and material risks.
  

Requirements

• Relevant tertiary qualification in Hospitality Management,
  Tourism, Business Administration or related field
  
• Minimum 10 years' senior operational experience in hospitality,
  lodge or hotel management, including multi-site or portfolio-level oversight
  
• Demonstrated experience managing capital projects, refurbishments
  or new property openings
  
• Working knowledge of South African and/or Botswana labour and
  hospitality regulatory frameworks
  
• Proven stakeholder management and crisis/reputation management
  experience
  
• Operational and commercial acumen across multi-site hospitality
  operations
  
• Strong governance, ethics and judgement, particularly in
  representing the Group's reputation
  
• Project management and delivery discipline
  
• People leadership, including performance and conduct management
  
• Resilience and availability to manage time-critical, multi-site
  operational demands