Client Care Coordinator (USA Healthcare) - EST Working Hours (Remote)

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

About the Role

Our client is a growing ABA (Applied Behaviour Analysis) therapy provider supporting children with autism and their families across the United States. They are seeking a highly organised and compassionate Client Care Coordinator to join their remote team.

In this role, you will act as the main point of contact for families, coordinate services between clinical team members, and ensure cases move smoothly through the service process. This position is ideal for someone who enjoys helping people, managing multiple priorities, and working in a fast-paced environment.

PLEASE NOTE:

• Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time, subject to daylight savings)
• Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA)
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered
• Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered
• Work Environment: Fully remote
• Contract Type: 3-month fixed-term maternity cover role, with potential to lead to permanent employment. Training will be provided.

Key Responsibilities

• Manage a caseload of active client cases and ensure all tasks are completed on time.
• Coordinate the onboarding and setup of new client cases.
• Schedule and coordinate meetings between clinical supervisors and therapists.
• Serve as the primary point of contact for families, providing professional and empathetic support.
• Resolve routine issues independently and escalate complex matters when necessary.
• Maintain regular communication with families and team members.
• Keep accurate records and update case information in ClickUp or similar systems.

Requirements

Essential

• Previous experience in a coordination, scheduling, administration, customer service, case management, or client support role (Healthcare Industry).
• Excellent organisational and time-management skills.
• Strong verbal and written English communication skills.
• Ability to manage multiple tasks and deadlines simultaneously.
• Professional, empathetic, and patient approach when dealing with clients.
• Ability to work independently in a remote environment.

Advantageous

• Experience in healthcare, therapy, ABA, disability support, or special needs environments.
• Experience supporting US-based clients or teams.
• Familiarity with ClickUp or similar healthcare related software.

If you are not contacted within 14 working days, please consider your application unsuccessful.