Client Liaison and Administration Support

Job Description

VACANCY: Client Liaison and Administration Support  

REPORTING TO: Training Group Manager (TGM)

LOCATION: Durban

Starlite Aviation Training Academy (Pty) Ltd has a requirement for a professional, high-energy, organised individual to fill this position in Durban within the Starlite Group.

KEY JOB RESPONSIBILITIES:

• Manage the overall wellbeing and requirements of contract students i.e.: induction, accommodation, transport, medical aid, visa validity.
• Manage student excess insurance (information, application, payment options).
• Plan and coordinate student functions (graduation ceremonies, VIP visits, course appraisals, social functions, safety meetings) and staff functions in line with budget.
• Maintain oversight of the upkeep and cleanliness of the Hangar.
• Maintain oversight of the Facilities Assistants and Hangar Staff.
• Liaise with Communications on marketing related requirements and provide them with photos of student achievements.
• Assist the instructors in ensuring the Hire & Fly agreements are signed and filed.
• Support finance department (reconciliations of accounts, manage and reconcile petty cash/credit cards, daily payment requests, receive student deposits, provide daily summary).
• Compile student files and ensure relevant paperwork and briefings are completed.
• Arrange staff airport transfers, transport, accommodation, and lunches as needed.
• CAA student/staff licence applications (ensure accurate submission of license applications, follow up and provide feedback to students/staff, arrange collection via courier, hand over licences).
• Invoicing (age analysis, client statements, request top ups, debt collecting, communicate with CI when students are grounded).

CRITICAL REQUIREMENTS:

• Strong organizational and time-management skills.
• Good verbal, written and telephonic communication skills.
• Strong attention to detail and follow up skills.
• Ability to work independently and in a team environment.
• Ability to meet deadlines and work under pressure.
• Established people skills.
• Good analytical, problem solving and decision-making skills.
• Proficient computer literacy on MS Word, MS Excel, MS Outlook, MS Power Point and company related software systems.

QUALIFICATIONS AND POSITION REQUIREMENTS:

The following list of qualifications is essential to fill the position:

• Grade 12.
• Bookkeeping / Accounting Diploma or Certificate, or similar.
• Office / Business Administration Diploma or Certificate, or similar.
• Minimum 3 years experience in an office admin / client liaison role.
• Aviation background (advantageous).

The above position will be filled in accordance with the Recruitment and Selection Policy to achieve the Groups Objectives and Goals. Should you not receive a response within 2 weeks, please consider your application unsuccessful.

Applicants must submit their CV by Friday, 19 September 2025.

This summary and its contents are the sole property of Starlite Aviation Group. Any unauthorised reproduction or modification of this information and contents without the express written permission from Starlite Aviation Group is prohibited and may result in legal action.