Application close date: 27 March 2026
The Position
The Client Liaison Co-ordinator supports the Lead Project Manager in the operational delivery and administrative coordination of corporate client projects at Milpark.
This role focuses on day-to-day execution, client communication support, accurate processing of student-related administrative tasks, and ensuring that service delivery commitments are met in line with SLAs and institutional policies.
The Client Liaison Co-ordinator acts as a key operational support partner, ensuring seamless coordination between clients, internal departments, and students where required while maintaining high levels of accuracy, responsiveness, and professionalism.
KEY RESPONSIBILITIES
1. Client Relationship Support & Service Delivery
- Serve as a secondary operational contact to the Lead Project Manager for assigned corporate clients.
- Support the Lead Project Manager in coordinating client deliverables according to agreed SLAs.
- Prepare and distribute operational client communications, reminders, timelines, and updates to clients.
- Attend client meetings (online or in person) and document meeting notes, actions, and follow-ups.
- Monitor task progress and flag risks, delays, or scope changes to the Lead Project Manager.
- Ensure client documentation, records, and correspondence are accurately maintained.
2. Project & Administrative Coordination
- Assist in the preparation and maintenance of project plans, trackers, and milestone schedules.
- Coordinate onboarding documentation and student data submission requirements.
- Track project deadlines and proactively follow up with internal stakeholders to ensure timely delivery.
- Maintain accurate records of project activities, communications, and approvals.
- Support the coordination of project kick-offs and ensure required documentation is completed and filed.
3. Student Administration & Operational Processing
- Support admissions, onboarding, and registration processes in collaboration with General Administration.
- Capture and verify student data accurately in CRM and LMS systems.
- Assist with resolving discrepancies in student records and escalate complex issues appropriately.
- Support late registrations, de-registrations, and documentation follow-ups.
- Assist with student query management via Customer Service workspace.
- Provide support during peak registration periods to ensure timely and accurate processing.
4. Cross-Functional Coordination
- Liaise with academic, finance, and administrative teams to track deliverables.
- Ensure required documentation is submitted for invoicing and financial processing.
- Follow up on status of purchase orders and assist with resolving invoicing queries.
- Support internal coordination to ensure reporting deadlines and operational timelines are met.
5. Reporting & Documentation
- Compile operational reports and data summaries for review by the Lead Project Manager.
- Assist in preparing client progress reports and project close-out documentation.
- Maintain accurate tracking of pass rates, throughput data, and student progress where required.
- Log operational incidents and support follow-up actions.
6. Exam & Facilitation Support
- Provide operational support to clients during examination periods.
- Assist with managing exam-day escalations and ensure queries are routed promptly.
- When required, support students with MS Teams login or access issues during facilitation days.
- Communicate urgent updates clearly and efficiently to relevant stakeholders.
7. Engagement Hub Support
- Provide administrative and processing support across the Student Engagement Hub functions as required.
- Assist during high-volume admission and registration cycles.
- Maintain working knowledge of institutional processes, systems, and policies.
- Ensure strict adherence to POPIA and data privacy regulations in all interactions.
Qualifications, Experience & Skills
- Relevant tertiary qualification (Diploma or Degree in Business Administration, Customer Service, Project Coordination, or related field).
- 2–4 years’ experience in a client-facing administrative or coordination role.
- Experience supporting corporate clients in a structured, SLA-driven environment.
- Strong administrative and organisational skills.
- Experience working with CRM systems (e.g., Microsoft Dynamics), LMS platforms, and case management tools.
- Working knowledge of higher education administration processes is advantageous.
- Understanding of POPIA and compliance requirements.
Competencies
- Operational Execution & Accuracy – Delivers consistent, high-quality administrative support with strong attention to detail.
- Time Management & Organisation – Effectively prioritises tasks in a deadline-driven environment.
- Client Service Orientation – Professional, responsive, and solution-focused in all client interactions.
- Communication Skills – Clear, professional written and verbal communicator.
- Collaboration & Teamwork – Works effectively with internal teams to ensure seamless delivery.
- Problem-Solving – Identifies issues early and escalates appropriately.
- Accountability & Reliability – Takes ownership of assigned tasks and follows through consistently.
- Adaptability – Performs effectively during peak periods and shifting operational demands.
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- That you have no objection to us retaining your personal information in our database for future employment opportunities that might arise.
Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements
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