Client Onboarding Middle Office Manager

Client Onboarding Middle Office Manager

As Client Onboarding Middle Office Manager in KYC Middle Office Branches Team, you will act as a single point of contact and subject matter expert (SME) for onboarding new customers, incremental business requests and renewals of our existing customer KYC records. You will be aligned to a designated Front Office team and facilitate across all teams on KYC execution. To be successful in this role you should have the ability to quickly build rapport with our internal and external customers to ensure the KYC aspect of the Clients onboarding experience is exceptional, efficient and world class. Working with our business partners you will manage expectations on turnaround timeframes and provide appropriate updates on the progress of the onboarding.

Job responsibilities

• Manage the teams’ as the SA WKO Client Office team to prioritise active requests, provide status updates and responsibility for business forward planning
• Build and develop strong partnerships, identify challenges and eliminate roadblocks with all internal partners 
• Works with the Front Office teams, directs clients as required in aim to obtain all necessary supporting evidence to fulfil KYC due diligence
• Ensures all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
• Coordinates case prioritization, capacity planning, and assignment with our Global Maker teams and Quality Control
• Stays up to date of any changes to processes and procedures, regulatory change and ensures impacts are communicated to our business partners 
• Leads peers engaged on the same portfolio

Required qualifications, capabilities, and skills

• Working knowledge of KYC/Compliance/AML standards
• Sound understanding of the Financial Industry
• Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies) 
• Strong written and oral communication skills with experience of conflict resolution
• Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers
• Client focused whist maintaining a strong controls mind-set
• Proactive and flexible approach to personal workload and wider team target