Client Relationship Manager - Interior Design

Our client
is a premier, award-winning interior design and commercial space-planning
consultancy specialising in full-turnkey workplace transformations. They
create modern, inspiring commercial environments for top-tier corporate brands.

They are
seeking a high-calibre Account Executive to serve as the primary client
relationship manager, driving revenue, managing project life cycles, and
ensuring exceptional project delivery from initial site survey through to final
site handover.

Key Responsibilities

• Client Relationship
  & Partnership Management: Serve as the central point of contact
  for clients, ensuring seamless two-way communication, managing
  expectations, conducting weekly client meetings, and resolving queries
  swiftly to maintain high satisfaction standards.
  
• Budgeting, Costing
  & Deal Closing: Perform initial site surveys and
  building evaluations to compile preliminary cost estimates. Collaborate
  with designers to finalize space plans, prepare comprehensive final
  budgets, present solutions to clients, and successfully close deals.
  
• Cross-Functional Team
  & Project Direction: Lead and manage internal project teams
  (Project Managers, Designers, Site Coordinators, Buyers) and chair weekly
  internal and site meetings. Oversee resource allocation, confirm quotes,
  follow up on orders, and ensure strict quality control both on-site and
  during manufacturing.
  
• Financial
  Administration & Debt Collection: Ensure accurate
  pricing, variation tracking, and timeous client invoicing through the
  accounts department. Manage client credit terms, oversee account balances,
  and assist with debt collection where required
  
• Site completion & Handover: Supervise site snags, furniture installations, and move logistics. Compile and present complete handover files (layouts, warranties, compliance certificates, COCs) and organise client site handovers.
  

Requirements

·       Exceptional planning skills with the ability to manage
complex project schedules, coordinate multiple suppliers, and keep deliverables
strictly on track.

·       Natural ability to build rapport, navigate diverse
personality types, handle high-pressure negotiation, and maintain emotional
resilience.

·       Outstanding verbal and written communication skills with
the confidence to pitch proposals, present layouts/budgets to executive
stakeholders, and chair meetings.

·       A valid driver’s license and own reliable vehicle are essential for frequent site
visits, factory quality checks, and client meetings.

·       Strong financial orientation, attention to detail, sound
decision-making, and problem-solving abilities within commercial fit-out or
interior design environments