Client Service Consultant (JHB) -Pipeline JG10

To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call center environment.  

• Matric/ Grade 12  

• RE Qualification  

• FAIS compliant (30 credits)  

• Minimum 2 years’ experience in Personal Lines Short Term Insurance  

• Minimum 5 years’ experience in Commercial Lines Short Term Insurance  

• Computer Literacy (MS Office package)  

• Experience in a client service environment  

• Experience in contact centre technology applications  

• Good understanding of contact centre processes and SLA’s  

• Information seeking  

• Analytical thinking  

• Drive for results  

• Initiative  

• Emotional self-control  

• Customer service orientation 

• Strong verbal and written communication skills  

• Excellent interpersonal, communication and networking skills  

• Strong client service orientation  

• Ability to work under pressure  

• Good judgement  

• Attention to detail  

• Self-motivated and comfortable in taking initiative  

• Ability to work independently