Client Solutions Consultant

Purpose of the Role:

The Client Solutions Consultant is a part of NIQ’s Strategic Analytics and Insights (SA&I) team responsible for the SSA region. The role is to be a trusted adviser to our Brand and Media customers, matching SA&I solutions to the clients’ key business questions.

The Client Solutions Consultant plays a pivotal support role in ensuring the smooth execution of research projects from commissioning to final presentation. In addition to project management, the SRE is expected to build strong working relationships with clients, contribute meaningfully to meetings, and occasionally present findings. As an independent team member, the SRE also mentors junior staff and actively develops their own technical expertise under the guidance of a Senior Research Manager.

Key Performance Indicators

Client Service & Relationship Management

•    Deliver consistent, high-quality support to clients throughout the project lifecycle.

•    Build and maintain strong working relationships, ensuring client needs are understood and met.

•    Attend client presentations with senior team members, take notes, implement feedback, and present when appropriate.

Project Management

•    Manage projects from initial brief through fieldwork and analysis.

•    Monitor timelines, budgets, and deliverables to ensure smooth execution.

•    Track time spent on tasks and manage administrative responsibilities effectively.

Research Design & Execution

•    Develop research materials including questionnaires, briefing documents, tab specs, and PowerPoint-based analysis.

•    Ensure all outputs are aligned with research objectives and meet quality standards.

•    Maintain high standards of presentation aesthetics and professionalism.

Insight Generation & Reporting

•    Conduct first-level analysis and begin incorporating strategic insights.

•    Interpret data and develop actionable recommendations.

•    Prepare and deliver presentations that clearly link findings to research objectives.

•    Participate in team analysis forums to broaden perspectives and ensure quality.

Quality Assurance Across Research Process

•    Ensure accuracy and consistency across all stages including sample design, fieldwork monitoring, data checking, charting and analysis

Team Leadership & Collaboration

•    Mentor junior team members and contribute to a collaborative team culture.

•    Set and uphold standards of excellence across all deliverables.

•    Collaborate effectively across teams to drive performance and innovation.

Professionalism & Organizational Performance

•    Demonstrate strong interpersonal skills and organizational effectiveness.

•    Contribute positively to team dynamics and overall client satisfaction.

Technical Competencies for High Performance

Effective Communication

Demonstrates strong verbal and written communication skills, showing respect and professionalism in interactions with colleagues and clients at all levels.

•    Team Orientation

Values collaboration and contributes positively to team dynamics, fostering a supportive and productive work environment.

•    Multitasking Ability

Manages multiple tasks and priorities efficiently, maintaining focus and quality under pressure.

•    Deadline & Pressure Management

Works effectively within tight timelines and remains composed in high-pressure situations.

•    Leadership Skills

Exhibits leadership qualities, including guiding junior team members, taking initiative, and setting a positive example.

•    Commitment to Excellence

Maintains high standards across all aspects of work, with a strong attention to detail and quality.

•    Customer Service Orientation

Prioritizes client satisfaction by being responsive, proactive, and solution-focused.

•    Initiative & Accountability

Takes ownership of tasks and responsibilities, demonstrating reliability and a proactive approach to problem-solving.

•    Strategic Thinking

Applies strategic insight to enhance the value of research outputs, contributing to more impactful and actionable results.

Experience & Qualification Requirements

•    Postgraduate Degree in relevant field (Marketing, Business or Commerce, Psychology, Sociology, Economics)

•    3- 4 years work experience at a Research agency

•    Minimum 1 year experience on an SRE level

•    Experience in tracking and adhoc research

•    Solid understanding of research methodologies and eagerness to learn unfamiliar ones.

•    Branding experience and knowledge will be an advantage as would an FMCG background

•    Strong attention to detail and accuracy (oversee the production and delivery of quality outputs at all times)

•    Proven project management skills with ownership of logistics and timelines

•    Analytical ability with proven numeracy skills 

Effective self management, managing projects with minimal supervision

 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion