CMG Team Manager

TEAM MANAGER – SALES

ROLE PURPOSE

As a Team Manager, you are fully accountable for your team’s performance, culture, and revenue results.

You lead from the front, set the benchmark, and drive consistent execution across your team. Your focus is on performance delivery, coaching, accountability, and growth. You don’t manage from behind a desk — you build high-performing teams through presence, action, and leadership.

People don’t follow instructions.
They follow standards.
You set the standard.

You will develop talent, optimize daily performance, and ensure your team consistently meets and exceeds targets while delivering an exceptional customer experience.

KEY RESPONSIBILITIES

• Own and deliver daily, weekly, and monthly team sales performance


• Lead by example on the floor through active coaching and engagement


• Train, coach, and develop agents using live support, call reviews, and structured feedback


• Drive accountability through clear KPIs, scorecards, and performance expectations


• Identify performance gaps and implement improvement plans quickly


• Motivate and manage high performance in a fast-paced, target-driven environment


• Ensure operational excellence and disciplined execution of company processes


• Build a culture of ownership, urgency, and continuous improvement

WE ARE LOOKING FOR LEADERS WHO:

• Have 2–3+ years’ experience in high-volume sales, contact centre, or upsell environments


• Are results-driven and take full ownership of performance


• Communicate with clarity, confidence, and influence


• Coach with intent and hold people accountable while remaining professional


• Thrive in fast-paced, performance-based environments


• Are resilient, competitive, and goal-orientated


• Bring energy, structure, and consistency every day


• Are flexible and reliable to meet business and shift requirements

ASK YOURSELF:

• Do people naturally perform better when you are leading them?


• Can you deliver direct feedback while keeping your team motivated?


• Do you take ownership of results — good or bad?


• Are you driven by targets, numbers, and winning?


• Do you want your earnings to reflect your leadership impact?

If you answered yes — this role is for you.

WHAT YOU GET:

• A high-performance, growth-focused culture


• Clear career progression into senior leadership roles


• Competitive base salary aligned with experience


• Aggressive commission and performance incentives


• Cash prizes, competitions, and recognition programmes


• Structured weekday shifts (including Fridays or Saturdays as required)


• The opportunity to lead, grow, and earn without a ceiling

FINAL WORD

This role is not for everyone.
It is for leaders who execute, inspire, and deliver results.

If this is for you send your resume to [email protected] & [email protected]