Collections Administration Agent (Temp) - SPARK Schools Support Office - 2026

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SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students effectively. The blended learning model, which combines classroom teaching and online instruction, allows teachers to anticipate student needs and equips schools to provide personalized education at an affordable cost. SPARK Schools is pioneering this transformative education model to ensure the accessibility of university and careers for all.

SPARK Schools is a high growth, mission and values-driven entrepreneurial organisation, operating 21 primary schools, 5 high schools and serving over 18,000 families in 2026. We are looking for dynamic people to join our team.

Reports To: Enrollment Team Leader

Purpose of Role:

The Collections Administration Agent provides accurate, high-volume administrative support to the collections function. This role focuses on capturing, updating, and maintaining debtor and payment information to ensure records are complete, current, and aligned with internal processes.

The agent supports the collections team by processing data and completing administrative tasks efficiently and on time. While not involved in direct collections, the role is critical in enabling effective debt recovery through reliable data and documentation.

The agent is expected to follow procedures, maintain data integrity, and manage large volumes of information accurately and consistently.

Responsibilities:

Enrolment & Accounts Administration:

• Receive, manage, and process tickets from the from ticketing system, ensuring timely resolution or appropriate escalation.
• Monitor and manage the divisions mailbox, ensuring all queries are resolved within Service Level Agreement.

Reporting and Continuous Improvement: 

• Monitor and analyze recurring issues or trends, providing recommendations to improve processes and customer experience.
• Contribute to the continuous improvement of enrolment systems, workflows, and service delivery standards.
• Participate in team meetings, training sessions, and system updates to stay aligned with organizational changes and best practices.
• Oversee and track the processing of account terminations.
• Monitor Acknowledgement of Debt sheets, debit orders, and refund processes for accuracy and completion.
• Verify and track all campaigns executed by the Accounts team.
• Capture overtime accurately and maintain the Credit Control attendance register.
• Collaborate with the Credit Control and Enrolment teams by providing regular account status updates.
• Communicate and notify the team of all active and upcoming campaigns.
• Data Capturing

Reporting & Continuous Improvement:

• Maintain accurate records and customer interactions.
• Reporting on volumes and productivity
• Identify recurring issues, trends, or inefficiencies
• Contribute to enhancing customer experience through feedback and operational insights.
• Participate in team meetings, training sessions, and system updates to stay aligned with policies and best practices.

Qualifications:

The ideal candidate will possess the following qualifications:

• Matric (Essential).
• 0-1 Year Experience

Skills and Mindset:

• Excellent telephone etiquette and customer service orientation.
• Strong attention to detail and accuracy.
• Proactive, solution-oriented, and customer-focused mindset.
• Ability to multitask and manage competing priorities in a fast-paced environment.

Key Attributes:

• Professional and accountable
• Team player with strong collaboration skills
• Resilient and adaptable
• High level of integrity and confidentiality

Values: Service, Persistence, Achievement, Responsibility, Kindness

SPARK offers:

• fair market linked remuneration

• performance-based annual bonuses and increases

• above average/good annual leave

• life, disability and funeral cover

• employee wellness support

• educational support & study leave

• individualised professional development, support and mentorship

• employee discount on school fees

• opportunities for career growth

Compensation: Market Related

Position type: Temporary

SPARK schools is an equal opportunities employer and preference will be given to candidates from designated groups with due consideration of the company’s Employment Equity goals and targets.

SPARK schools encourages persons with disabilities to apply.

SPARK Schools may expire the posting of this advertisement at their own discretion.

Kindly note that should you have not heard from us within two weeks of the closing date please consider your application unsuccessful.