Collections Agents

• Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency).
  
• Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction).
  
• Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency).
  
• Use of common sense and critical mind.
  
• Comply with defined procedures and correct use of work tools.
  
• Commitment to continuous improvement and compliance with the improvement actions agreed with your superior in a timely manner.
  
• Comply with security and confidentiality policies defined by the company and our client.
  
• Report immediately to your immediate superior any incident or event that prevents you from performing your job duties.
  
• Report immediately to your immediate superior or management team any incident or event that exposes the safety of the staff, the client or the company.
  
• Perform any function or task at the request of your immediate supervisor.
  

Requirements

• Experience in Sales or Telemarketing.
  
• Collection experience in contact center (essential)
  
• Experience in Customer Service.
  
• Experience in Sales.
  
• Must have 6-12 months contact center experience or high-end retail.
  
• International BPO experience advantageous.