Collections Team Manager

Collections Team Manager

Reporting to: Operations Manager: Collections

Job Purpose: As a Team Manager, you will play a pivotal role in managing collections, productivity, and administrative performance against set targets. Reporting to the Operations Manager, you will act as a beacon of leadership, driving our team's success and fostering a positive working environment.

Key Performance Areas

Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

1.People Management: The practice of recruiting, training, engaging, motivating, coaching, and directing employees to optimize their talents to maximise workplace productivity and promote professional growth.

•Empowering your team members

•Handling interpersonal conflict

•Building trust

•Leading employee training

•Managing deadlines and KPA expectations

•Building company culture

2.Productivity Management: The practice required for managing your team's inputs against expected targets like:

•Attendance and time keeping

•Calls answered.

•Promises to Pay

•Debit orders.

•Settlement payments

•Quality of the PTP

•Call quality and service rendered to customers.

3.Quality and Compliance Management

•Demonstrates an accurate understanding of the debt collection process.

•Demonstrates an accurate understanding, and adherence, to ensuring that quality conversations are had customers.

•Practice sound data ethics.

•Demonstrates an accurate understanding, and adherence to 1st Call Resolution

•Demonstrates an accurate understanding, and adherence to the principals of Treating Customers Fairly

Education & Experience

•Higher Certificate or Diploma in Management and leadership is advantageous.

•A minimum of 5 years' experience within the Debt Collections industry with proven evidence of past performance.

Skills /Attributes

•Strong leadership

•Integrity

•Strong moral behaviour

•Ethical

•Ability to manage change within your team

•Agility and adaptability

•Action and resolution oriented

•Innovation and creativity

•Clear Effective Communicator

•Strong Emotional Intelligence/Quotient

•Planning and Organisation skills

•Active listener and Problem-Solving ability

•Critical thinker and ability to make decisions.

•Technical Skills:

oMS Office

oIntermediate to Advance proficiency in Excel

oStrong Presentation skill

Remunerations Structure

•Basic salary + Commission

•Benefits at the full cost to the Employer.

oFuneral Cover (at the full cost of the employer)

oLife Cover (at the full cost of the Employer)

oDisability Cover (at the full cost of the Employer)

oMedical Cover (at the full cost of the employer, after successful completion of the probation period)

•Subsidized School fees towards your child schooling at Nimble Peak Child EduCare (ages: 3 months – 5 years)

Working Hours

•You will be required to work a maximum of 45 hours per week.

oMonday – Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

oSaturday: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

Applications Close

NB:

Incomplete and late applications will not be considered.

This appointment will be made in line with the Nimble Group Employment Equity plan.