Commercial & Industrial Sales

What you’ll do:

• Enhance Customer Loyalty: Drive customer loyalty through increased productivity and a high-performance culture.
• Organize Support Team: Contribute to the effective organization of the Support team using people, processes, and technology.
• Expert Solutions: Act as an expert for customers and team members, providing solutions to standard and non-standard tasks and escalations.
• Reporting Activities: Manage the creation of daily, weekly, and monthly team reporting activities.
• Training and Knowledge Sharing: Lead training and knowledge-sharing sessions to adopt best practices.
• Customer Satisfaction: Promote customer satisfaction and reduce cycle time through team-based problem-solving.
• LEAN Methodology: Drive the application and implementation of LEAN methodology for process improvement.
• Process Documentation: Contribute to the creation and maintenance of complete and up-to-date process documentation.
• Support Management: Assist management in implementing standardized Continuous Improvement Framework (CIF) and boosting operational efficiency.
• Ecommerce and Technology Adoption: Support the deployment and increase of ecommerce platforms and core technologies, including necessary training.

Qualifications:

• Bachelor’s degree (BSc/BA);
• 5+ years of experience CI & Customer engagement experience;
• English fluency is a must.

Skills:

• Basic MS Office, ERPs (SAP) and CRM (Sales Force) 
• Knowledge of Eaton’s and competitive products and services, CIF and Lean tools relevant for the operations improvements. 
• Previous exposure to E-commerce platforms such as Order center or call center is a Plus.
• Strong communication skills (written and verbal) , customer service attitude, strong attention to details, Problem solving, adapting and driving change, ownership of assignments, projects, teamwork, networking and continuous learning skills.

Why join us:

• Medical Aid - 50 % of the cost, depending on the option the employee chose;
• Pension / provident - Provident fund 10% of basic salary, employee contribution = 7.5%;