Commercial Manager - Europe

Location – Cape Town

Job type – Full-Time

Hours of work – Monday to Friday 8.00am – 5.00pm (40 hours per week)

Contract type – Permanent

Hybrid working – Three days office, two days remote (upon successful completion of probation);

Full-time in the office for the first 3 months

Closing Date: 22 July 2026

K2 Group is an independent and international provider of mobility services. The Group includes six K2 brands, each with its own service speciality: 

• K2 Relocate – relocation services 


• K2 Bespoke – VIP relocation services 


• K2 X Border – immigration services 


• K2 Indx– advisory and assignment management services 


• K2 AlphaTech– inhouse technology team 


• Twelve Degrees- inhouse stakeholder communication agency 

Each K2 brand shares K2 Group’s mission: to take the burden of mobility away from customers with expertly tailored, truly personal solutions. We invest time in really getting to know each client and every assignee, thus enabling us to provide a truly human-centric service.  

A deeper dive into K2 Group

Founded in 2002 and headquartered in the UK, K2 Group has evolved into a global leader in mobility and related services. Unlike competitors rooted in removals or property sectors, our origins in HHG/move management and HR allowed us to take a consultative, client-centric approach from the start. 

Our early success stemmed from streamlining the household goods shipping process for organizations with varying transfer volumes, providing a fully managed service through a network of accredited partners. As our reputation grew, clients sought our expertise beyond shipping, leading to the expansion to destination services in 2008. To support this growth, we expanded our global presence, establishing operations in France, Sweden, Singapore, Australia, South Africa, the USA, the UAE, Brazil, Romania, and most recently, China - in Q4 2024. 

To further enrich our service offering, we expanded into Relocation Accounting (Expense Management), Client Advisory, and Assignment Management Services in 2016, which enabled us to provide clients with end-to-end mobility solutions. In 2017, we formally launched K2 Bespoke, a VIP/executive relocation service offering, which has since grown to include a global team of 30, and which has established itself as the industry leader in this mobility space. In 2018, we acquired Harbour HR, a small, London-based immigration and HR consultancy. This acquisition was part of a strategic venture into the global immigration market, and is the foundation from which we grew our outstanding global Immigration team.

Our growth has been supported by significant investments in technology. In 2023, we developed AlphaTech, our in-house technology division, through which we have built proprietary systems for case management, implemented compliance tracking, and set up service automation, all of which has enhanced our agility and the quality of the services we deliver. 

Over close to 25 years, K2 has grown significantly, developing a suite of service offerings. We wanted to give each of these offerings its own identity, so in 2026, we chose to rebrand, transitioning from K2 Corporate Mobility to K2 Group. Each K2 offering/brand shares the same values, contributes to K2’s world-class NPS® of 82 and it’s Great Place To Work® accreditation, and is driven by the same unwavering commitment to human-centric service delivery. However, each brand has its own speciality: 

K2 Relocate – Delivers the full suite of relocation services across the globe, via a fully managed service model. 

K2 Bespoke – Delivers the full suite of relocation services to organisations’ VIP or business-critical populations. Operates globally, via a fully managed service model. 

K2 X Border – Delivers the full suite of immigration services across the globe. Services include immigration consultancy; document handling; visa application management; and permits and residency application management. 

K2 Indx – Delivers advisory and assignment management services across the globe. Services include development of a mobility strategy; programme, policy and process design/review; policy counselling; and cost governance processes. 

K2 AlphaTech – K2’s inhouse technology team. Delivers tailored, highly efficient and user-friendly solutions for all K2 brands and their customers. 

Twelve Degrees – K2’s inhouse stakeholder communication agency. Delivers personalised, targeted and demonstrably impactful marketing collateral for all K2 brands and their customers.

Across all of our brands, K2 takes the weight and stress of relocation away from our clients with distraction-free solutions which work for their business and their people. Of paramount importance to us is taking the time to get to know each and every client, thus keeping our business true to our mission statement: ‘because it’s personal’. 

With 15 offices across 11 countries and a partner network which spans 186 countries, K2 has a truly global reach. We recognise that with this reach comes responsibility: we must operate as a responsible global citizen. To ensure that we do this, we have made multiple sustainability commitments, including establishing a partnership with EcoVadis, a global sustainability ratings company who make an ongoing assessment of our sustainability credentials and progress. We currently hold an EcoVadis Gold Medal, which puts us within the top 5% of all companies rated in 2025. 

Delivering the exemplary level of service that we do and ensuring that we do not falter in our sustainability journey is only possible because every K2 employee is committed to our mission and vision. For us, our employees are our family. Their wellbeing and their professional development is a top priority, as evidenced by our Great Place To Work® certification; by the range of initiatives (e.g flexible working, charity days, active social calendar) and opportunities (training, secondments, international transfers) that we offer; and by the fact that People & Culture is one of the six foundational pillars of Kinetic, our five-year business strategy which defines the way in which we will grow until 2027.

We are looking for a Commercial Manager - Europe based in Cape Town, South Africa  reporting to our Commercial Lead - Europe based in Guildford, UK.

The Role

Reporting to the Head of Commercial / Commercial Lead the Commercial Manager will support the development and implementation of our long-term strategy as it relates to the procurement and pricing of services from our partner network, supporting growth without compromise, optimised margins and the achievement of our sustainability goals. This will include collaboration with key internal stakeholders including Supply Chain Management, Client Services, Account Management, Business Development and Finance to analyse market dynamics, assess pricing models and develop effective pricing solutions.

Main duties and responsibilities

• Support the Head of Commercial and Commercial Lead in the development and delivery of all agreed pricing strategies, ensuring alignment with business objectives and market conditions.


• Support the Head and the Supply Chain Analyst with the compilation and review of market analysis / benchmarking, competitor pricing strategies, to help identify opportunities to optimise pricing profitability while meeting customer needs and maintaining service levels.


• Collaborate with Account Management, Business Development and Finance to determine optimal pricing for new and existing services, develop pricing guidelines, and deliver training to support effective price negotiations.


• Ownership of the MCE process in terms of compiling costs, benchmarking with historic data and advising Client Services / Account Management on recommended mark-ups, with the objective of optimising margins per service and location.


• Work closely with Client Services and Finance to effectively manage the partner invoicing process from initial quotation to final invoice approval, including oversight of the invoicing inboxes / AP portal.


• Tracking and review of all additional non-approved costs to protect our margins and identify areas for process / service improvement.


• Help the Supply Chain Analyst to review pricing trends by customer / service line to make informed data-driven pricing decisions.


• Assist with monitor and analyse the impact of pricing changes on revenue, profit margins, and market share.


• Monitor and enforce pricing policies, ensuring compliance and consistency across the organization.


• Update and record information as per the needs of the role on internal / external databases, spreadsheets and other documentation.


• Any other duty as directed by management as per the needs of the business or role.


• Alert management of any escalations, complaints or concerns in a timely manner and professionally to maintain good customer relationships and ensure repeat business. 

Experience: Skills / Abilities & Knowledge

• Knowledge of HHG (Household Goods) is advantageous


• Possess business acumen, always keep concern for the success of the business and apply methods to improve work performance and protect the financial viability/margins of the company.

• Ability to provide excellent customer service, in a timely manner.


• Ability to organise and prioritise work workload.


• Self-confident and motivated, works on own initiative and as a part of the team.


• Previous experience managing negotiations with key stakeholders including Partners and customers would be advantageous.


• Effectively gauging situations, demonstrating firm, but fair approach to influence others, both externally and internally.


• Commercial awareness towards developing long term business goals.


• The ability to build, develop and maintain good working relationships at all levels and adapt communication style to relevant audience.


• Excellent interpersonal skills and a have polite, friendly, and professional disposition.


• Strong character with the ability to challenge.


• Excellent communication skills verbal and written.


• Ability to present to key stakeholders and various audiences.


• Ability to provide colleagues with coaching, training, and feedback to improve performance.


• Attention to detail.

• Ability to run, analyse, interpret data and report in an audible format / level suitable to the audience.


• The ability to be flexible, decisive, and quick thinking.


• Auditing and budgeting of client costs.


• Ability to know when to alert management of any escalations, complaints or concerns.


• Ability to consistently meet KPIs and individual objectives and that of the team.


• Actively input into relevant company training and projects.


• The ability to handle complaints and difficult situations in a patient, calm, and effective way.


• Strong character with the ability to challenge


• Professionalism and dynamic personality


• Strong IT skills.


• Advanced excel skills.


• Broad industry knowledge including pricing and costings.


• Ability to be compliant, in terms of GDPR, and ISO principles and obligations, and certifications set forth by the company.

Accountability

• As part of the role, the job holder will be responsible for the processing of information, which may be special category data by nature. The job holder is obliged to follow the company Data Protection, Information Security Polices.


• Full compliance and understanding whilst demonstrating full principles of all accredited ISO regulations.

Training and Education

• Non-applicable.

Other Information 

Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work.

Health and Safety: K2 is committed to a healthy and safe working environment. We expect all employees to implement and promote its policy in all aspects of their work.

All candidates require proof that they have the right to work in the SA. Satisfactory references will be required and undertake a pre-employment health check.

Please contact the HR team at [email protected] if you need reasonable adjustments to participate in the recruitment process.

We look forward to hearing from you.

At the beginning of 2025, K2 was recertified globally as a Great Place To Work®.

Great Place To Work® is the global authority on workplace culture. To obtain the Great Place To Work® accreditation, a company must show that everyone who works for them has a consistently positive experience. They must prove that their leaders are caring and foster an environment in which everyone has a purpose, can contribute new ideas, and is able to access the resources that they need to thrive in their role.

As part of the Great Place To Work® certification, companies are scored within areas including trust, values, and leadership. K2’s Trust Index score is 90%, our Values score is 88%, and our Leadership Effectiveness score is 92%. These scores provide us with further proof that we have built a business which nurtures, inspires and challenges our people, giving them everything they need to perform at the highest level. The result? A passionate team, perfectly positioned to deliver an exceptional customer experience.