Commercial Support

The purpose of the role:

This role provides comprehensive commercial and administrative support to the Sales Team and BerryWorld SA customers. It involves cross-departmental coordination, data management, and customer liaison to ensure smooth export operations, accurate documentation, cost control, and reporting.

Key Responsibilities:

1. Price & Data Capturing:

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  • Record pricing into internal systems (BEX) based on input from Account Managers.
  
  
  • Finalize consignments and facilitate price sign-off processes.
  
  
  • Reconcile order and pricing sheets; ensure correct Incoterms and alignment with Finance.
  
  
  
  

2. Tracking & Reporting:

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  • Track consignment payments, liaise with Finance and Sales for follow-ups.
  
  
  • Send reminders for upcoming payments and assist debtors with their queries.
  
  
  
  

3. Claims & Customer Enquiries:

• Process customer claims and handle related documentation (debit/credit notes, reconciliations).


• Resolve discrepancies in pricing, costs, and volumes in a professional and timely manner.

4. Sales Administration (Account Sales):

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   • Collect and import customer sales data (API/CSV) into BEX.
   
   
   • Reconcile received payments with processed invoices; handle related adjustments.
   
   
   
   

5. Reporting:

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   • Generate weekly market and customer reports using Power BI.
   
   
   • Assist with annual grower and customer reporting when needed.
   
   
   
   

Formal qualification requirement:

• Relevant diploma/degree

Job-related experience:

• Financial & Clerical Experience


• Dipar IT export system


• MS Excel Proficiency (Intermediate) - essential

Job-related skills:

• High attention to detail


• Interpersonal skills


• Problem-solving skills


• Numerical skills


• Computer literacy (MS Office)


• Analytical skills

Competencies:

• Ability to work without close supervision.


• Solving problems in a rational and analytical manner


• Collaboration with others


• Planning and organising


• Detail orientation


• Ability to work under pressure