Community Engagement Coordinator

About us

Step into the wild world of OneDayOnly – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours.

We're not fussy – if the price is right and the quality checks out, we're selling it. That's what makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can blink. So, jump in, where FOMO meets killer deals, and let's turn every day into a retail party!

About you

As our Community Engagement Coordinator, you'll be the mastermind behind our online community's growth and quirky spirit! We need someone who's as excited about building communities as they are about finding the perfect GIF for every occasion. If you're passionate about social media, online interactions, and making a splash in a dynamic environment, then you're the quirky soul we're looking for!

Responsibilities:

• Manage community engagement on social media portals such as; Instagram, LinkedIn, Tiktok, Facebook, X and others.
• Active monitoring of social campaigns and adjusting tactics to improve community engagement.
• Setting and implementing social media and communication campaigns to align with marketing strategies.
• Responding to comments, direct messages and customer queries in a timely manner.
• Monitor and report on trends in the community engagement space.
• Work closely with the Brand Manager, Brand Coordinator and Social Media Manager to achieve a healthy and sustainable relationship with customers of OneDayOnly.
• Analyse web traffic and relevant community metrics.
• Develop and implement traffic plans to ensure the timely and accurate delivery of content.
• Coordinate with internal teams to develop and execute effective traffic plans.
• Monitor and analyse content delivery performance and make necessary adjustments.
• Develop and maintain relationships with content delivery partners.
• Monitor and ensure compliance with industry standards and regulations.
• Troubleshoot and resolve any issues as needed.
• Prepare and maintain detailed reports on content delivery performance.
• Additional assistance in managing the social media pages and community management of a small business.
• Must have strong video content creation skills and be comfortable appearing on camera as part of brand storytelling and community engagement.

Requirements, Skills, & Qualifications:

• 2-3 years of experience in Community Engagement or strong Customer Service background.
• Knowledge of marketing trends and techniques.
• Social Media Experience advantageous.
• Proficiency in the Google workspace suite.
• Ability to multitask and juggle several responsibilities simultaneously.
• Excellent organisational skills and good attention to detail.
• Extensive understanding of fostering diverse communities and building strong relationships.
• Excellent communication skills.
• Good understanding of problem solving and thinking quickly on your feet.
• Accurate reporting skills.
• Problem-solving skills.