Compliance: Debt Collector (Estates)

About the Position

We are on an exciting journey to build “a smart modern SARS with unquestionable integrity, trusted and admired by all”. Our mandate is to ensure optimal compliance with Tax and Customs legislation. We do this through fostering a culture of Voluntary Compliance and by making it easy for taxpayers and traders to comply with their legal obligations. Our Higher Purpose, the reason that SARS exists, is to provide resources that help to build a capable state, that nurtures sustainable economic growth, social development and that serves the well-being of all South Africans. We are Nation Builders.

In an era characterised by rapidly evolving technological innovation, SARS is preparing for a world where increasingly our work is informed by data driven insights, machine learning, algorithms, artificial intelligence and interconnectivity of people and devices.

This dynamic world of work calls for pioneers imbued by a sense of serving the SARS Higher Purpose and service to our people. The successful Nation Builders will work with the entire team in support of our Strategic Intent and the nine Strategic Objectives, namely:

1.       Provide Clarity & Certainty of tax obligations.


2.       Make it Easy for Taxpayers and Traders to Comply & fulfil their obligations.


3. Detect Taxpayers and Traders who do not comply and make noncompliance hard and costly.


4. Develop a high performing, diverse, agile and engaged workforce towards higher value knowledge and service work.


5. Expand and increase the use of data to improve integrity, derive insights & improve outcomes.


6.       Modernise our systems to provide digital & streamlined services.


7. Drive greater resources stewardship to ensure the efficient use of resources and deliver quality outcomes & performance excellence.


8.       Work with and through Stakeholders to improve the tax system.


9.       Build public trust and confidence in the tax administration system.

SARS is looking for dynamic, highly skilled and experienced individuals, with a high level of enthusiasm and accountability in a fast-paced environment, analytical skills, attention to detail and integrity and confidentiality. We need persons who are passionate about service delivery to contribute to effectiveness and efficiency in the operations of Management of Focused Taxpayer Segments, specifically Estates Debt.   

The Compliance Debt Collectors will report directly to the Ops Manager: Debt Management in Estates Debt and will be based in Bloemfontein. He/she will be required to deal with Taxpayers’ and their accounts in a professional manner upholding the SARS Values.

Do you have a great personality, with a strong accountability, analytical thinking, attention to detail, and conceptual ability? Are you able to work with clients?  Having a solid background to the SARS business areas in the region and their functions will be a significant advantage.   If you have these skills, we encourage you to apply and join the exciting Taxpayer Engagement & Operations: Standard Operations, Free State & Northern Cape Team. 

Job Purpose

To effectively process allocated estate debt management cases within specific turn around time and in line with relevant policies and procedures.

Education and Experience

Minimum Qualification & Experience Required 

Higher Certificate (NQF 5) in Taxation, Debt Management or Estates and 3 years’ experience in a tax debt management or estates management environment. (Tax Product: Estates knowledge: Knowledge of estates, application and guidance thereof.)

Alternative

Senior Certificate (NQF 4) and 4 years’ experience in tax debt management or estates management environment. (Tax Product: Estates knowledge: Knowledge of estates, application and guidance thereof.)

Job Outputs:

Process

• Analyse and interpret Liquidation and Distribution accounts in order to assess tax liability.


• Communication of transactional outputs and queries in area of work according to policies and quality requirements.


• Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.


• Contribute to the successful implementation of change initiatives by providing support in area of work.


• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.


• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.


• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.


• Ensure accurate capturing of clients information in order to reduce the estates debt book.


• Finalise all allocated debt management cases within the turn around times leading to the reduction of the debt book.


• Identify and resolve queries and problems timeously, apply known solutions in line with guidelines provided and escalate unresolved problems.


• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialistion.

People

• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.


• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.


• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.


• Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

Behavioural competencies

• Accountability


• Analytical Thinking


• Attention to detail


• Commitment to Continuous Learning


• Conceptual Ability


• Expertise in Context


• Fairness and Transparency


• Honesty and integrity


• Organisational awareness


• Respect


• Stakeholder Engagement and Management


• Trust

Technical competencies

• Business Knowledge


• Data Collection and Analysis


• Data Management


• Debt Management


• Efficiency improvement


• Functional Policies and Procedures


• Reporting


• Standard Operating procedure compliance


• Tax Knowledge

Compliance Competency

• GOC: Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.