Consultant: Quality Assurance and Insights

Purpose Statement

To  ensure that products and services meet specific standards of quality,  identify areas for improvement, enable necessary changes with stakeholders and monitor the effectiveness of efforts over time to add value to the process and the outcome. 

Experience

Min:

• 3-5yrs experience in a client service, business support environment with responsibility for quality assurance, preferably in banking or finance. 


• Experience of collaboration across multiple and diverse teams.


• Project and change management experience 

Ideal:  

• Amazon connect, Sales Force and Speech analytics experience

Qualifications (Minimum)

Qualifications (Ideal or Preferred)

Knowledge

Min:

• Deep and broad knowledge of the business area and specific domain, function or department.


• Quality management systems, tools and methodologies


• Data analysis and interpretation


• Fundamentals of behaviour change


• Change management methods, practices and tools


• Understanding of requirements, specifications and technical design


• Project management methodology 

Ideal:

• Understanding of the SDLC, testing tools, programming languages

Skills

Conditions of Employment