Established in 2001, RSAWEB is South Africaâs fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google â the best-rated ISP in South Africa. We are extremely proud of winning KFMâs Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customerâs experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.
Our Products and Services:
â¢Fibre-to-the-Home (FTTH)
â¢Fibre-to-the-Business (FTTB)
â¢Enterprise connectivity
â¢Mobile connectivity and data management
â¢Cloud infrastructure and more!
At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.
Our values:
â¢We Build Trust and Ownership
â¢We Honour & Respect People
â¢We Cultivate Passion & Creativity
â¢We Innovate Feverishly
â¢We Go the Extra Mile
â¢We Believe in Humility
â¢We Communicate Openly & Honestly
â¢We Make it Fun
â¢We Teach, Grow & Learn
â¢We Do More, With Less
Where will the successful candidate fit in?
This position will be responsible for the processing of orders and managing all incoming communication relating to new orders.
Key Objectives
âProcessing of sales.
âMonitoring CRM system and customer tickets raised.
âData capturing.
âContacting new clients to onboard them and complete the sales process
âFollowing up on outstanding information and documentation
âAssisting with order retention
âProviding excellent customer service and ensuring a seamless onboarding experience
âSupporting the sales team with administrative tasks as needed
âAnd any other reasonable task.
Requirements
â Completed grade 12 or equivalent
âMinimum of 1 year experience in customer service, sales support, and administration in a similar environment
âStrong communication and problem-solving skills
âHighly organized with great attention to detail
âAbility to work in a fast-paced environment and manage multiple tasks
âProficiency in Microsoft Office (Excel, Word, Outlook)
If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.
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