Job Description - Contact Centre Agent: Collections
TFG's job vacancy, Career and Recruitment Job title : Contact Centre Agent: Collections jobs in Western Cape Job Location : Western Cape, Deadline : July 03, 2024 Quick Recommended Links
Responsibilities:
Telephonic liaison with customers regarding outstanding debt
Telephonically updating and capturing customer details
Negotiating with customers regarding payment arrangements
Achieving daily and monthly targets
Adhering to processes and procedures
Compliance with service levels in the department
Qualifications:
Grade 12 (Matric)
Skills:
Passionate about people is a must.
Target driven and experience focused.
Being an ambassador for our brand and offering amazing Customer experience.
Exceed Customer expectations by identifying and providing them with the best possible solutions.
Actively keeping track of sales performance against target.
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