Contractor Coordinator

Applications are invited for the Contractor Coordinator - Networks position to be based in Kroonstad.

PURPOSE OF THE ROLE: The Contractor Coordinator – Networks (CCN) will lead and manage the Contractor in a specifically assigned area’s operational teams, ensuring high-quality field work is done on infrastructure and customer premises. The Contract Coordinator - Networks will work in collaboration with the other CCN’s and Area Managers in the same area and under oversight of the Networks Manager to ensure we achieve our goals in the area.

Key Responsibilities:

Area:

• Responsible for the physical network infrastructure in the area assigned to you. Ensure the correct deployment, health and maintenance thereof, as well as do all installations and field support activities at customer’s premises in this area. Be the custodian of the network from the POP to customer’s internal network, and ensure our Contractor executes to our standards.
• Own the Customer’s experience on our network with the Area Manager.

Management:

• Convert Business and Tactical Goals for your area into all Operational plans. Develop monthly standardised Operational plans.
• Be part of the Level 2 Value Chain MOS collaboration to ensure that value chain flow problems are identified and solved.
• Manage the Contractor by ensuring that:
  
  • Daily standardised execution plans are developed, shared and executed.
  • The Contractor has all resources needed available to their teams, like tools, equipment needed, vehicles, safety measures and protocols.
  • Each individual team member has activity lists each day and knows what is expected in terms of speed, quality, cost and safety in executing the activities.
  • Measure the execution of activities via KPI’s (SQSCT) as well as via QC protocols. Put feedback loops in place to ensure daily problem solving and improvement.
• Reporting on KPI’s, metrics and statistics.
• Implement and uphold partnership agreements with customer and/or supplier teams.
• Coach and train Contractor teams to execute activities as expected.
• Facilitate the daily Level 1 MOS meeting and ensure triggers are identified and solved.

Leadership:

• Receive tactical leadership from the Network & Commercial Managers. Functional leadership comes from the Network Manager in your region.
• Receive governance and guidance regarding policies, best practices and standards from the Networks Manager and the related team of Specialists.
• Lead and coach your Contactor(s) to help them improve and to remain aligned to their daily responsibilities and the values of Herotel.
• Ensure you and your area remain aligned with other functions and regions.

Key Outputs:

• Develop Operational and daily execution plans for the Contractor and ensure that it aligns with the rest of your value chain.
• Ensure that all resources needed for the Contractor to operate is available when needed.
• Manage, train and coach the Contractor so they can act effectively and efficiently.
• Accurately prioritise key activities and cancel noise.
• Ensure you collect and analyse the correct data to inform decisions.
  
• Lead your MOS collaboration in line with national rhythms.
• Ensure the business culture is practiced in your area.
• Report on Contractor performance, as well as on triggers and how they were addressed.
• Achieve our network goals for the network in your responsibility.

The successful candidate must have the following experience/skills:

Experience:

• Minimum of 5 years’ work experience in a telecom’s technical environment.

Skills and competencies:

• Must be well versed and fully understand the functioning of Herotel’s infrastructure.
• Able to lead people, solve conflict, be good at communication (written and in speech), and create motivated teams.
• Able to process stress and pressure well and help others do the same.
• Be skilled in management (planning, organising, leading and control).
• Ability to effectively communicate (verbal and written) and implement plans.
• Knowledge and experience in applying standards and functional best practice.
• Results orientation and drive.
• Analytical thinking and problem solving.
• Decision making and sound judgment.
• Resilient, adaptable, and self-aware.
• Able to transfer knowledge and skills to others.
• Leadership and People Management (plan, organise, lead and control).
• Valid driver’s license and travel required.

Education Requirements:

• Grade 12.
• Bachelor’s Degree or Diploma in the applicable field will be beneficial.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.