Contracts Manager

• Develop new business and grow existing client accounts.
  
• Manage, support, and lead the operational team to deliver high -quality service.
  
• Maintain statutory and legislative compliance to mitigate legal and operational risks.
  

• Build, nurture, and maintain strong relationships with new and existing clients.
  
• Ensure all services are delivered in line with agreed Service Level Agreements (SLAs).
  
• Provide strategic insights and feedback to clients based on trends and forecasts.
  

• Oversee effective recruitment, placement, and attendance management of Associates.
  
• Ensure accurate communication of movements, schedules, and compliance requirements.
  
• Manage and support direct reports, providing regular feedback to the Business Line Manager.
  

• Ensure adherence to statutory requirements including BCOE, WCA/IOD, Health & Safety, and relevant Bargaining Council regulations.
  
• Minimise legal and financial risks through strong compliance processes.
  

• Maintain and/or improve profit margins through effective cost -to -serve management.
  
• Monitor operational expenses and ensure contract profitability.
  

• Prepare accurate reports, forecasts, and strategy recommendations.
  
• Track business trends to support operational planning and decision -making.
  

• Build productive working relationships with Payroll, Finance, Compliance, and Quality teams.
  
• Contribute to an efficient organisational workflow and consistent service delivery.
  

Requirements

• Professional, positive attitude with strong empathy and customer -service orientation.
  
• Excellent communication skills across all levels.
  
• Knowledge of recruitment processes and internal administrative requirements.
  
• High attention to detail and accuracy.
  
• Energised, self -motivated, and able to work well under pressure.
  
• Deadline -driven with strong organisational skills.
  
• Solid understanding of Basic Conditions of Employment Act, (BCEA/BCOE)WCA / IOD procedures, Health & Safety regulations, Employee benefits, 
  Bargaining Councils
  

Experience & Qualification

• Proven experience in key account management, recruitment operations, or staffing services.
  
• Experience working with industrial clients is advantageous.
  
• Strong operational, compliance, and client management background.
  
• Diploma
  
• Waste Management and Recycling industry experience