Coordinator: Dispute Resolution - Customs & Excise Litigation

About the Position

The Customs & Excise Litigation Unit has a vacancy of a Coordinator Dispute Resolution. The prospective employee will be expected to do the following but not limited to –

• Managing the case management system – receive and record all pre-litigation notices and litigation


• Receive updates from all relevant people and consolidate the information into a report.


• Drawing and analysing reports from the system


• Assist the litigation team with legal administration


• Properly finalise all matters on the system

Job Purpose

To conduct reviews of standard disputed tax assessments or decisions to ensure the correct application of the relevant legislation and ultimate resolution of the tax dispute

Education and Experience

Minimum Qualification & Experience Required

National Diploma /Advanced Certificate in Office Administration / Business Management (NQF-6) AND 2-3 years' experience in a Legal / Tax / Customs & Excise environment, of which 1-2 years at a knowledge worker level.

Alternative Minimum Experience:

Senior Certificate (NQF 4) with 5 years’ legal administrative / business management experience in a Legal / Tax / Customs & Excise environment, of which 1-2 years at a knowledge worker level.

Minimum Functional Requirements

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.


• Administer and coordinate the receipt of cases , tax compliance checks, data capturing, preparation for allocations and administrative assistance with rulings.


• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.


• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.


• Constantly align own work method to changes in work requirements, procedures, policies, processes, and delivery systems to meet contracted targets or set timelines.


• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.


• Develop and maintain a database of documents, decisions and outcomes relevant to the business unit.


• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.


• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.


• Manage the performance objective tracking system to ensure compliance with prescribed statutory requirements, rules and regulations.


• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.


• Use practical and applied knowledge and situational judgement to arrive at decisions.


• Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service and standards

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.


• Maintain professional interaction and ensure ethical dealings with clients at all times by constantly building customer relationships.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.


• Ensure client satisfaction by delivering excellent service that is consistent and in line with SARS service delivery standards.


• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountabilty


• Analytical Thinking


• Attention to Detail


• Commitment to continuous learning


• Conceptual Ability


• Expertise in Context


• Fairness and Transparency


• Honesty and Integrity


• Organisational Awareness


• Respect


• Trust

Technical competencies

• Business Knowledge


• Data Collection and Analysis


• Efficiency Improvement


• Events, Meeting or Task Coordination


• Functional Policies and Procedures


• Legal Administration


• Legal Knowledge and Knowledge of Ethics


• Legal Records and related Systems


• Legal Writing Skills


• Reporting and Statistical Analysis (MS Excel & PowerPoint)

Compliance Competency

• GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.