Coordinator: Performance Reporting

About the Position

The Coordinator: Performance Reporting role provides critical coordinative support to the Office of the Head: NOC, ensuring the effective consolidation, alignment and tracking of reports across the environment. The role is responsible for coordinating reporting processes, supporting the preparation of management information, and enabling administrative efficiency within the Head’s Office.

Working closely with internal stakeholders, the incumbent will facilitate the timely submission of data, ensure consistency and quality of reporting outputs, and support governance requirements through structured coordination of reporting cycles and related activities. The role plays a key part in enhancing reporting visibility, strengthening oversight, and enabling informed decision-making.

Job Purpose

To provide reporting and information on the progress of performance against plans, using application programming and relevant tools and to recommend alignment between Data Quality and organisational processes, systems and people.

Education and Experience

Minimum Qualification & Experience Required

National Diploma / Advanced Certificate (NQF 6) in Administration / Data Analysis / Reporting or similar AND 2 - 3 years’ experience in a Data-Centred Environment / Data Analysis / Reporting related environment, of which 1 – 2 years at a knowledge worker level.

#Alternative

Senior Certificate (NQF 4) AND 5 years’ experience in a Data-Centred Environment / Data Analysis / Reporting  related environment, of which 1 – 2 years at a knowledge worker level.

Job Outputs:

Process

• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.


• Collect and collate data, analyse information and provide reports and recommendations.


• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.


• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.


• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.


• Accumulate information and provide reports with recommendations applicable to area of specialisation.


• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.


• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.


• Use practical and applied knowledge and situational judgement to arrive at decisions.

Governance

• Comply with data validation, integrity and governance processes and produce reports, monitor results and take appropriate action as needed.


• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.


• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability


• Analytical Thinking


• Attention to Detail


• Commitment to Continuous Learning


• Conceptual Ability


• Fairness and Transparency


• Honesty and Integrity


• Organisational Awareness


• Respect


• Trust

Technical competencies

• Business Knowledge


• Data Collection & Analysis


• Dat Integrity


• Data Management


• Efficiency Improvement


• Functional Policies and Procedures


• Information Management


• Planning & Organising


• Reporting


• Statistical and Mathematical Analysis

Compliance Competency

Grade of Clearance (GOC) Confidential, i.e., (a) sensitive info (b) commercial info, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors, and suppliers.

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and/or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.