Coordinator: Resource Optimisation

About the Position

In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country.  Integrity is key to the organisation.

Job Purpose

To coordinate the integrated activities to support the National Command Centre, Digital Services with the responsibility of extracting, organising, reviewing and structuring data for the execution of Digital Services.  The incumbent will also be required for collation, forecasting, scheduling, monitoring, tracking and maintaining of information requirements for the allocated business area.

Education and Experience

Minimum Qualification & Experience Required 

National Diploma / Advanced Certificate (NQF 6) in Computer Science and Information Technology with 2-3 years’ experience in Data Analytics, SQL, PowerBI and advance MS Excel, of which 1 – 2 years at a knowledge worker level

#Alternative

Senior Certificate (NQF 4) AND 5 years’ experience in Data Analytics, SQL, PowerBI and advance MS Excel, of which 1 – 2 years at a knowledge worker level

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.


• Analyse, develop and maintain details of equipment, specifications, staffing numbers, capacity, skills of staff and capacity of infrastructure.


• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.


• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.


• Constantly seek opportunities to improve work requirements, procedures, policies, processes, and delivery systems.


• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.


• Develop and maintain networks and relationships to ensure effective communication with peers, obtaining mutual cooperation.


•  Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.


• Ensure the integrity and quality of all data collected and identify and escalate associated problems.


• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.


• Guide the development of leave and training shrinkage targets and plans, ensure compliance with forecasting, staffing and scheduling of resource types.


• Implement initiatives relating to projects that will lead to improved key processes across own area of business accountability.


• Investigate, report on and educate staff related to resource utilization, discharge planning and related aspects of delivery.


• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.


• Tack service levels performance standards across all activities and providing workflow management directives when required.


• Use practical and applied knowledge and situational judgement to arrive at decisions.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks

People

• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.


• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.


• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability


• Analytical Thinking


• Attention to detail


• Commitment to continuous learning


• Conceptual Ability


• Drive for results


• Expertise in context


• Organisational Awareness


• Fairness and Transparency


• Honesty and Integrity


• Leading and Living the Vision and Values


• Respect


• Trust

Technical competencies

• Business Knowledge


• Data Collection and Analysis


• Efficiency improvement


• Financial and Performance Reporting


• Functional Policies and Procedures


• Governance, Ethics and Values


• Legislative and regulatory compliance


• Reporting


• Quality Management


• Standard operating procedure compliance


• Workflow Management

Compliance Competency

• GOC Secret

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.