The purpose of this role is to ensure accurate and timely management of import costings, shipping documentation, and clearance processes that support the company’s supply chain efficiency. The role is responsible for coordinating with freight forwarders, suppliers, and internal stakeholders to resolve queries, reconcile accounts, and maintain compliance with import policies. Through delivering precise costing records, managing shipment claims, and facilitating smooth customs clearance, the position contributes directly to operational effectiveness, financial accuracy, and customer satisfaction.
Key Responsibilities
Manage day-to-day costings, dealing with administration and interface with various departments
Liaise with international and local freight forwarders aligning day-to-day requirements and resolve queries and shipping status
Resolve SARS Customs Stops, Tariff Queries and NRCS Stops.
Investigate and resolve shipment shortages via claim procedure and supplier communication
Adhere to the import and clearance policies, procedures and schedules and all other guidelines as defined by the company
Reconcile monthly creditor accounts and resolving outstanding queries and credits due
Attend to clearance and product queries in relation to documents, shortages and purchase orders
Coordinate shipping and clearance, manage forwarder status reports and request for documents.
Liaise with the brand executives to facilitate customs clearing and delivery
Manage day-to-day shipping, costing, forwarder queries and requests and provide feedback to brand executives in reasonable time frames
Ensure that day-to-day costings are done accurately which includes complete documentation sets and sign-offs
Accurately update the costing register with regard to costing status/numbers entries
Daily update of the forward cover spreadsheet
Assist receiving with checking and scanning of shipments
Requirements
Experience and Knowledge
Two (2) to three (3) years’ working experience in a FMCG environment is preferred
Knowledge and understanding of the clearing and forwarding industry is preferred
Knowledge of SARS Customs Procedures and Tariff Headings is preferred
Spreadsheet knowledge in drawing up and utilizing reports (daily costing/tracking sheets)
Relevant technical knowledge and technology driven
Skills and Education
Matric with mathematics is essential, a tertiary qualification and/or a relevant diploma will be an advantage
Excellent computer literacy in MS Word, Excel and Outlook
Above average administration skills
High attention to detail
Mature outgoing personality, energetic go getter with the will to succeed
Strategic thinker with strong planning and execution skills
Excellent customer engagement and relationship building skills
Strong negotiation skills
Excellent oral and written communications skills
Good time management skills
Copes effortlessly within a high stress and pressurized environment i.e. ability to handle pressure
Willing to go the extra mile
Service quality orientated
Customer focused
General business acumen
Assertive but professional
Ability to motivate others
Negotiation through amicable cooperation
Courteous, diplomatic, respectful manner
Set and achieve high standards & ongoing improvement
Provide positive, helpful & productive feedback
Establish effective personal contact / channel for communication between parties
Ability to make decisions, render judgment, take action & apply corrective measures
Personal Attributes and Qualities
Well-groomed and presentable
Organized individual
High attention to detail
Positive, confident and motivated individual
High level of energy
Team player
Self-starter, self-driven
A high level of perseverance
Be patient, tolerant and diplomatic
Problem solver
Positive attitude
Proactive individual
Analytical thinker
Compliance Competencies
Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct
Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role
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